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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center
Janesville, WI
904 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center
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August 12, 2021
Anytime I take my vehicle here even for a simple oil change with tire rotation there is some kind of issue. This last visit they could NOT do the tire rotation because they did not put my key to my loc change with tire rotation there is some kind of issue. This last visit they could NOT do the tire rotation because they did not put my key to my locking lug nut back into my glovebox where they had gotten it from in order to perform the service last time! This is my fault why? I have to pay to replace it why???? It is obvious that ALL my services have been performed at this dealership since I purchased this 2018 Ram if they were to look at my service records. Simply not acceptable More
by bkw1971
Verified CustomerEmployees Worked With
Oil change fast lane
August 12, 2021
I drive from William Bay to Janesville just because you have a great service department and I always leave a satisfied customer. The employees are professional and extremely helpful. have a great service department and I always leave a satisfied customer. The employees are professional and extremely helpful. More
by BARKLIEB
Employees Worked With
August 10, 2021
Thank you very much for great customer service! Jerico is amazing and my breaks don't squeal any more! See explained everything being done to fix the problem. Thanks Again! Mary amazing and my breaks don't squeal any more! See explained everything being done to fix the problem. Thanks Again! Mary More
by TSCHECHM
Employees Worked With
August 09, 2021
Frank Boucher is the place to go for service. The staff is very friendly and helpful. It's the only place I take my truck for service is very friendly and helpful. It's the only place I take my truck for service More
by LONGHAIR5677
August 03, 2021
They kept to the price and the schedule as promised. The They kept to the price and the schedule as promised. The drop off was easy the communication was excellent and the pick up went flawless. They kept to the price and the schedule as promised. The drop off was easy the communication was excellent and the pick up went flawless. More
by LYNN.BACHMAN56
Employees Worked With
August 02, 2021
I had my new floor mats installed on my Taos as well as the back privacy screen that covers the hatchback thank you Jeramie for walking me through the entire vehicle the back privacy screen that covers the hatchback thank you Jeramie for walking me through the entire vehicle More
by JCHOW111
August 02, 2021
Jericho is very pleasant to work with, it's just that when you need to talk to someone, no one is readily available. Sometimes you leave messages and the response time is slow to not at all. I also had when you need to talk to someone, no one is readily available. Sometimes you leave messages and the response time is slow to not at all. I also had to wait 10 days when I was told that my vehicle would be done in 2-3. Jericho needs some help (she does a GREAT job!) so it's not her fault for the service level. My car also smelled like cigarette smoke when I picked it up (I don't smoke). I didn't like that much. More
by DFRANK8
Employees Worked With
August 02, 2021
I was there on a Saturday and was the first Jeep in the far bay and I ended up waiting more than an hour and then I had to go back on Monday because the didn’t clear the dash board message about changing m far bay and I ended up waiting more than an hour and then I had to go back on Monday because the didn’t clear the dash board message about changing my oil More
by denisec2419
July 29, 2021
Questions not answered sufficiently. AC Freon was low on a 4 year old car with no explanation why extended warranty wouldn’t cover it. Low effort to explain. Came to pick up car and was told it was out the a 4 year old car with no explanation why extended warranty wouldn’t cover it. Low effort to explain. Came to pick up car and was told it was out there on the lot somewhere or you go find it. Wanted to ask questions upon arrival and was told by the receptionist I could go out into the shop and see if I can find somebody. It was as if the receptionist was too bothered to help us with no other customers in sight. So it wasn’t like she was really busy. We had to ask, paying nearly $600, where the car was and the receptionist pointed to the lot out there somewhere was her response. We had to walk around your lot to find it. Used up plastic protection balled up behind driver seat. Worst kind of service I’ve ever had. I would not expect to have to recharge the Freon in a four year old car ever. More
by 2OLDDOGS2
Employees Worked With
Kayce Chesebro
