Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

I've always had a good experience coming to your facility but to be honest I will be hesitant to come back. I don't enjoy being over charged and then guilted to think it's ok because things just cost more n but to be honest I will be hesitant to come back. I don't enjoy being over charged and then guilted to think it's ok because things just cost more now. Signs everywhere about a $59.95 Works oil change which is what I have always gotten and paid $59.95 plus tax. This visit I told the lady I had the online coupon for $59.95 and she said Great. When I got to the register it was $70 because things cost more and that's just how it is. Very poor communication and misrepresentation from the start but I was told that just how it is. More

AGAIN PERFECT SERVICE LIKE ALWAYS THANKS ALOT FOR THE HELP EASY TO WORK WITH NEVER A PROBLEM HELP EASY TO WORK WITH NEVER A PROBLEM More

I dropped my van off for an oil change & check in was fast & easy! Everyone was very friendly with a smile! My van was done quickly & they always do an excellent job! fast & easy! Everyone was very friendly with a smile! My van was done quickly & they always do an excellent job! More

Such amazing service he really went above my expectations to make sure I wasn't late for my appointment. Great job. Thank you so much. to make sure I wasn't late for my appointment. Great job. Thank you so much. More

Thank you for being so quick with the turn around with my vehicle. It’s always convenient to get a rental car for the day as well. vehicle. It’s always convenient to get a rental car for the day as well. More

Everyone is so nice, and explain what they are going to do when I bring my volkswagen in for service!! When I get ready to purchase my next vehicle I'm coming to Frank Boucher!!!!!! do when I bring my volkswagen in for service!! When I get ready to purchase my next vehicle I'm coming to Frank Boucher!!!!!! More

I keep going back to Frank Boucher Auto Group for the treatment I receive from their management, Service staff and sales force. Everyone is a class act and treats us like VIP's every time. treatment I receive from their management, Service staff and sales force. Everyone is a class act and treats us like VIP's every time. More

From making the appointment to them calling to let us know about the issue with our vehicle- nothing but respectful and nice. I would recommend their service department 100% know about the issue with our vehicle- nothing but respectful and nice. I would recommend their service department 100% More

Jericho was very helpful with explaining what needed to be done to be done with my car and my payment options. She also made sure my to keep the services within my budget! I will totally be coming back! be done to be done with my car and my payment options. She also made sure my to keep the services within my budget! I will totally be coming back! More

Oil change and tire rotation. My car dripped oil off the engine block and components onto my driveway and garage floor for 4 days. A car wash was to be provided as part of the service deal I purchased. Th engine block and components onto my driveway and garage floor for 4 days. A car wash was to be provided as part of the service deal I purchased. That didn't happen. It's "borderline" if I would recommend this service department, but I am willing to give them another chance. More