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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
904 Reviews

904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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November 11, 2021

The staff was very friendly and courteous. Clean environment and wait time was minimal for oil change. More

by jlwolff1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Jenner
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for noticing! We appreciate the business!

November 09, 2021

Nice Sales folks, but do not return phone calls! Never got back on a lease, so we purchased a new Buick Encore! My daughter bought the new Chevy Trax sitting next to the Buick Encore we Purchased! No ret More

by TIMDREGNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Blaser, Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We're sorry to hear that. We'll work to get better. Thank you for the review.

November 09, 2021

Great, prompt professional people to work with thanks for all the help and great service More

by gusrollers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you! We appreciate the feedback as well as your business!

November 08, 2021

Jericho always provides excellent customer service and this visit was no exception. There was no one available to run my car through the car wash after the service, so Jericho took it down herself and bro More

by PROUDFT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We love to hear that! Thank you!

November 03, 2021

Impressive customer service. From sales to service. Love this place! Couldn't be happier over the years. More

by DERBHEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ and Jackson are great for the business. , Kara Nicholson
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for noticing! We appreciate the business!

November 02, 2021

Was not impressed at all with service. Second fob worked with untouched battery in it after I removed battery and replaced in first fob. I walked in with the same information that I came in with. Had a mult More

by PAGAM_219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jericho Verriden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Nov 17, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

We are sorry to hear that your experience with us did not meet your expectations. We would like to discuss this matter further. Please call our Service Manager at 608-757-6150. We look forward to hearing from you.

Nov 17, 2021 -

PAGAM_219 responded

As you sugested i called the servive manager well he was out for the day. A good way to impress the unhappy customer!!!! Taked with Jericho her story and techs story completely difference as to when VW techs would be consulted about issue. I have had issue for over 2 months and finally though my son his friend and another dealer pin pointed the problem. Purchased part and installed and car now runs. In 6 1/2 YEARS Jericho was never heard or seen this problem. Afer telling other dealer the issue. They had the answer and the part and also said it was a common problem with the ignition switch. There remedy was a free oil change that most likely would take 3 weeks to schedule. Will not buy from Frank Boucher VW or any of his other dealerships. Buyer beware!!!!!!

October 30, 2021

I love working with the service department team here. They are knowledgeable, friendly and reasonable. More

by muscrat99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda, Richard Schmid
Nov 03, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for leaving us such a wonderful review!

October 28, 2021

Jericho is the best. She made my experience so easy. Even pointed out something I didn't mention that needed to be fixed and had that taken care of too!! More

by DEBI1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2021

Very attentive and knowledgeable dealership. Friendly, clean and care about you! Love my first Jeep! More

by FLEXEM6965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy
October 21, 2021

They were courteous, professional and answered all of my questions. Service was performed promptly topped off with a complimentary vehicle wash. More

by sparky1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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