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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
904 Reviews

904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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December 22, 2021

Great service! Love the quick oil change. I can get in and out on my schedule. More

by LIETZFAM
Recommend Dealer
Yes
Employees Worked With
Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

All great to hear! Thank you for taking the time to give us a review!

December 22, 2021

The service from my initial call to my pick up of my vehicle was of excellent quality. The staff, from Brian with his frequent telephone updates to Aaron's friendly conversation on the courtesy shuttle More

by ONEWISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Aaron
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you! We appreciate the feedback as well as your business!

December 22, 2021

They were very efficient and communicative for the service I had done. I am impressed by the whole experience with boucher dodge. More

by Hg1483#
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Arkens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Diederich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeramie Chowaniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

That's great to hear! Thanks for the review!

December 22, 2021

Very easy to work with ,always fast and honest on what needs to be done More

by bmschmitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Diederich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

That's great feedback! Thank you for your business!

December 16, 2021

Very prompt and efficient. Friendly staff and waiting was short. Always kind and very efficient. More

by CHARLES-WINEGAR
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for noticing! We appreciate the business!

December 16, 2021

Everyone from the service advisor to the checkout counter were friendly, professional and helpful. Overall excellent. More

by mavahala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

All great to hear! Thank you for taking the time to give us a review!

December 10, 2021

Curtis provides excellent service for us and our 2016 ram mega cab every time we need something. He does his best to try and accommodate us . I don't know about the dealer ship side of things? Haven't bought More

by Tryinggetbacktocountryliving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you! We appreciate the feedback as well as your business!

December 09, 2021

Hourly rate is about 40% higher than the suggested rate of the warranty policy, $140.00 vs $102.00, meaning I had to pay the difference. I also have a hard time accepting $141.00 diagnostics, which is not More

by B5SAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quinn
Jan 19, 2022 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for taking the time to leave us feedback. We have been trying to get your contact information with no luck. If you would like to discuss this situation further, please reach out to our Service Manager Richard Schmid at 608-757-6150.

December 01, 2021

Service has always been done with great efficiency. Staff is friendly and helpful. Will be getting our next Jeep from them for sure. More

by JDBELLKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Awesome to hear! Thanks! :)

December 01, 2021

My 11-year-old Jetta needed a new ABS system and Brian found an old extended warranty recall. He saved us a ton of money and I am telling everybody More

by POPPER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Dec 30, 2021 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

That's great feedback! Thank you for your business!

Jan 04, 2022 -

POPPER2 responded

The staff was excellent and able to save me a ton of money. They found an old warranty recall that solved my problem. I am recommending them to everyone.

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