Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Friendly, quick response, and helpful I truly appreciated the experience I had. It was pleasant to be serviced by them the experience I had. It was pleasant to be serviced by them More

Dealership took off my radio antenna for the car wash and forgot to put it back on. I had to return for them to put it back on. forgot to put it back on. I had to return for them to put it back on. More

Inconsistent coupons Wait time was acceptable. Policies seem inconsistent. Helper was okay, but not overly friendly. Policies seem inconsistent. Helper was okay, but not overly friendly. More

Excellent customer service always willing to help with service and purchasing needs. Very friendly and acomidating service and purchasing needs. Very friendly and acomidating More

Linda was great. My fiancé was having issues with her heated steering wheel. She took the time to explain it to her and went above and beyond with communication. She My fiancé was having issues with her heated steering wheel. She took the time to explain it to her and went above and beyond with communication. She is also a service writer and knows how much good communication means to a customer. Thanks Linda!! More

Never called back like he said he would. Have been waiting since before Christmas for a part to arrive and still no updates. Have been waiting since before Christmas for a part to arrive and still no updates. More

Always helpful, honest & as prompt as can be Great follow up and follow through. Fully explains everything and updates the customer, if needed, on delays or changes. up and follow through. Fully explains everything and updates the customer, if needed, on delays or changes. More

Fast and courtesy I got there and they got the truck in the shop asap and called me 6 hours later saying my truck was done the shop asap and called me 6 hours later saying my truck was done More

Ok. Not the best but acceptable It's close to my house so it's convenient. Ok Not the best but acceptable It's close to my house so it's convenient. Ok More

The girl that came to greet me was super friendly and kind. She was very helpful in making sure everything was perfect. When I came back to get my car she remembered who I was and walked me over to where kind. She was very helpful in making sure everything was perfect. When I came back to get my car she remembered who I was and walked me over to where I paid and worked with another lady who was just as sweet and kind. I'm never disappointed there. That's why I go to your dealership for my Chevy vs going to a Chevy dealership. Much better experience More