Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

dealership was very clean and service dept was a great help with taking care of everything. help with taking care of everything. More

Service dept always takes care of me, had a tire problem and had it diagnosed and taken care of in no time and had it diagnosed and taken care of in no time More

Quick friendly service, a nice waiting area with free snacks and drinks. My vehicle was as clean as when I brought it in, at other dealerships in the past the carpet was dirty and the steering wheel grea snacks and drinks. My vehicle was as clean as when I brought it in, at other dealerships in the past the carpet was dirty and the steering wheel greasy More

Always friendly, courteous and honest. Puts the safety and well-being of the customer first without over selling services Puts the safety and well-being of the customer first without over selling services More

Have been very pleased with the attention of service and timely manner that my vehicle has received for maintenance. timely manner that my vehicle has received for maintenance. More

Good experience, sales man Randy was good to work with. Overall a good experience . Thank you Overall a good experience . Thank you More

Service department frequently left items loose and leaking. The dealership will not stand by their work. Even if you can get them to cover something, you will waste more time with repeated visits. leaking. The dealership will not stand by their work. Even if you can get them to cover something, you will waste more time with repeated visits. They won't check your oil level, but they'll try to sell you $3000 in brake components you don't need. Sales department will only offer KBB values. Avoid at all cost. More

Express oil change could be a little faster other then that not to bad with services that not to bad with services More

December 08,2022 I came in for an oil change and rotation, and to have a trim piece that was peeling inside looked at for a part to be ordered. My invoice does not state the rotation so I do not kn rotation, and to have a trim piece that was peeling inside looked at for a part to be ordered. My invoice does not state the rotation so I do not know if it was done. I was told when the truck was done that it was parked outside a bay door next to the car wash and the key fob was in it. I walk through the man door that was surrounded by approximately six technicians eating and smoking next to my truck. Having a break, all good, people need it. Sending a customer through an area where they have break so that I have to walk through smoke and it’s occurring next to my brand new vehicle, that unacceptable! Part was ordered but I didn’t hear anything for over a month. Two days after I ask about it I’m told the part is finally in. This was my first and most likely last time using the service at Boucher Chrysler due to the unprofessionalism and lack of respect. I have always used Boucher VW because of the level of tact and professionalism so this was super hard to take in. More

Our salesman Patrick was fantastic to work with. He really seemed to listen and made sure that we were comfortable with our new van. He explained everything with out talking down to us. Everyon He really seemed to listen and made sure that we were comfortable with our new van. He explained everything with out talking down to us. Everyone was very friendly. More