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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
904 Reviews

904 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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April 06, 2023

We had a great experience at the VW dealership for our first oil change. The staff was great. The video they sent to show the work was cool to see. This dealership was a step above all the other dealershi More

by RYAMGOODWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Schmid
Apr 08, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Ryam, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 05, 2023

They were very polite and very helpful with the tires. I was very pleased with the results. More

by csdutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 06, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. We appreciate your business and hope to see you again soon!

April 04, 2023

Service technician recommending services that were not needed, like spark plugs and brakes. Brakes were just replaced 6 months ago. More

by CLIFFORDKIMPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to us at your convenience. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Richard Schmid, Service Manager 608-757-6150

March 31, 2023

Service was fast and very friendly! Jericho was great with communication and helped to work around my hours. Thanks!! More

by andrew.marnocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Apr 03, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

It has been a pleasure serving you, Andrew. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville!

March 18, 2023

Fast and friendly. Very helpful and respectful. They fixed everything' I needed and was very caring. More

by PARRIOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Diederich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid, Cameron Mallory
Mar 19, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thanks for sharing about your experience with Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. We appreciate your business and hope to see you again soon!

March 15, 2023

My second time into the VW building, with my first VW. Great job by the VW Team!! More

by RICKERSTOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 13, 2023

Both of my headlights went out and they were able to squeeze me in that day to get them fixed! More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of their names, but the 2 ladies at the desk where I paid were very nice too :), Richard Schmid
Mar 13, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Emily, Thanks for sharing about your experience with Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville. Richard, Jericho, and our team appreciate your business and hope to see you again soon!

March 08, 2023

This was my first visit to this dealer. I had them service my 2015 Audi which shares many components with VW They did an exceptional job. I will work with them again in the future. More

by billmeyer71280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Mar 09, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you so much for your kind words, Bill, and for taking the time to leave us this wonderful feedback!

March 06, 2023

I needed new tires put on my car and was unable to do that with Walmart because my car was a handicapped van. Boucher stepped up and mounted and balanced my tires for a reasonable price. I won't take More

by neslertom
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Schmid
Mar 07, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Tom, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville, we look forward to having you as a valued customer for many years to come!

March 06, 2023

Took my truck in for a recall, they said it would take at least 5 hours do to the temperature of my truck with the ice and snow on it, they called me about 3-3 1/2 hours later and said it was done. They'd gi More

by snightengale_1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Schmid
Mar 07, 2023 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Richard and don't hesitate to let us know if we can be of further assistance.

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