Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

The visits tend to be more uncomfortable each time I go there. They always seem to act like you’re at a Datona 500 pit stop, almost rushing though these oil services. My oil life on the dash was not reset there. They always seem to act like you’re at a Datona 500 pit stop, almost rushing though these oil services. My oil life on the dash was not reset until I checked and told them. On one of my oil services they did not tighten the filter enough and I lost well over a quart of oil. Also, I dis not like the outrageous estimate of the oil service when I was actually charged half of that but had to sign for the higher amount while being assure it would not cost that. Why do that to a customer? I asked on of the female service writer across from the oil service desk if there were any software updates seeing as it had been months since my last visit, she dismissed me and never did a Vinstat check to see. Every time you go in they are on their computers and make tou feel like you’re bothering them. If my truck wasn’t still under warranty, I would not bring it there. I don’t want any excuses that they did not service it if I have a mechanical issue. These survey seem like a waste of time, but at this point what have I got to loose other than a little time. More

They were so friendly and welcoming while I was waiting for my car to be done for my car to be done More

Great service, Friendly staff that explained everything. I was in and out very quickly. Never go anywhere else. I was in and out very quickly. Never go anywhere else. More

Patrick was very easy to work with and explained everything thoroughly, making my service appointment easy! everything thoroughly, making my service appointment easy! More

Excellent service. Super friendly staff, as usual. Linda is the best. She explains things so clearly, has great communication with customers and very reliable. Super friendly staff, as usual. Linda is the best. She explains things so clearly, has great communication with customers and very reliable. More

Linda always gets me in and out as fast as possible. Fixed my leaking tire and wheel bearing as fast as possible. Had part in which was great! Fixed my leaking tire and wheel bearing as fast as possible. Had part in which was great! More

This is my 7th Jeep and everytime is enjoyable the people and management team are top notch! Highly recommend! and management team are top notch! Highly recommend! More

Went in to get some work done for recalls and while there requested they look at two other things to get repaired as well. Rep said he would get back to me in quotes to try and get that done. Never got the c requested they look at two other things to get repaired as well. Rep said he would get back to me in quotes to try and get that done. Never got the call back and once I called was just told they were super busy and couldn’t get to the other stuff and that the warranty work had been done. More

Linda Batty does very well. Communicates great. No issues The only thing I would complain about is that my seat is usually all the way up, which I don't realize until I try ge Communicates great. No issues The only thing I would complain about is that my seat is usually all the way up, which I don't realize until I try getting in. Also, any reason the paper floor mats can't be taken out when they exit the vehicle for the last time? That's it. Minor gripes, but irritating none-the-less. More

Great place. Everyone is very friendly and helpful! Response time is great! I Highly recommend Everyone is very friendly and helpful! Response time is great! I Highly recommend More