Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Jericho is always friendly and ready to update immediately on anything. The building is always clean. immediately on anything. The building is always clean. More

Good service and good facilities. Good location and quality products. Making my choice for where to have my service work is easy because of Curt's experience Good location and quality products. Making my choice for where to have my service work is easy because of Curt's experience More

Came for oil change and it was great! First time using with my new vehicle from Frank Boucher. Check in and service was great - honest on time to complete! First time using with my new vehicle from Frank Boucher. Check in and service was great - honest on time to complete! More

The service department personnel were friendly and explained almost everything to me, there is a follow up action that will happen. explained almost everything to me, there is a follow up action that will happen. More

Timely and pleasant It was a very pleasant experience. A very courteous and knowledgeable staff and I was in and out in no time. A very courteous and knowledgeable staff and I was in and out in no time. More

The worst service ever. I brought my Ram 1500 in for an oil change, tire rotation and warranty work on a front left wheel hub bearing and was charged just under $1,000.00. T I brought my Ram 1500 in for an oil change, tire rotation and warranty work on a front left wheel hub bearing and was charged just under $1,000.00. They replaced a 6 month old rotor on the right side saying that it needed to be replaced because of wear. There was no significant wear to the rotor. The left rotor was damaged from the failure to the bearing and should have been covered under the warranty along with the replacement of the break pads. I brought it in for warranty work on the radio also and it was not fixed. More

Did a night drop for accessories and warranty reflash. Timely and easy. The process was seamless Timely and easy. The process was seamless More

No pressure, friendly atmosphere Knowledgeable sales people, a clean, attractive, not cluttered showroom. The paperwork department went very smoothly people, a clean, attractive, not cluttered showroom. The paperwork department went very smoothly More

They understand my issue with my vehicle and very helpful in trying to resolve it in trying to resolve it More

Brought my truck in for a repair that was done incorrectly over 2 years ago. To add insult to injury I was charged $800 to fix it and they wanted to sell me new tires because mine would “ explode” incorrectly over 2 years ago. To add insult to injury I was charged $800 to fix it and they wanted to sell me new tires because mine would “ explode”, they were damaged because of the initial repair being done improperly. I had taken it to be aligned and that shop mechanic told me that they couldn’t do it because of the improper repair. When I took it back after ,they were shocked that I was made to pay for the repair and offered to talk to Boucher. I had never been there before and did not know any of the workers. I bought this truck new from Boucher and am in the market for a new one now. I will be buying at a different dealership because of this mistreatment. More