Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

I live 57 miles from Janesville and come here to buy cars from this dealership as they are ethical and responsive. I purchased a Dodge Grand Caravan and he following year TJ sold me a VW Beetle. Great deals from this dealership as they are ethical and responsive. I purchased a Dodge Grand Caravan and he following year TJ sold me a VW Beetle. Great deals and they work with you on service - shuttles, etc. More

This dealership is hit or miss. I bought new tires and I expected them to be clean and look nice since there “new” what I received was gross, rusted tires… they had a orangeish dust I bought new tires and I expected them to be clean and look nice since there “new” what I received was gross, rusted tires… they had a orangeish dust on them and I was told it would come off. After months of car washes and trying to clean the tires myself it still is on the tires, I contacted Richard and he said he would do digging for me, I didn’t hear anything for a month so I called again which he stated he is still “looking into it” it’s been over 5 months and not a phone call back which goes to show he was hoping I go away. I’ve been having shifting/transmission problems ever since I last got it serviced at Franks for oil pan and hose replacement. After bringing it in multiple times just for them to say nothing is wrong yet charge me an arm and a leg for nothing I’m absolutely tired of wasting my money. On top of that oil changes cost over $100 bucks now for a car?? Plus they didn’t even top off my coolant or wind shield wiper fluid…. Clowns work here. Time to be going else where that my time and money will be valued. Then they contacted dealer review to complain to get my review deleted because it’s obviously working. More

The service department got to my car quickly and kept me updated on their progress through the service. The person I worked with was great and provided abundant time to ask any questions updated on their progress through the service. The person I worked with was great and provided abundant time to ask any questions More

Had to reschedule a fix with our tail light. I was concerned because I needed a loaner car to fit all my kids (I have 4) and Kurt had a bigger car ready and waiting for me to borrow while ours w I was concerned because I needed a loaner car to fit all my kids (I have 4) and Kurt had a bigger car ready and waiting for me to borrow while ours was fixed. More

I'm always confident they'll do a good job. I gave uou my answer. That should satisfy you. I gave uou my answer. That should satisfy you. More

Had to come back a couple of times before everything was completed besides the long back-ordered faulty module completed besides the long back-ordered faulty module More

Everything was as expected. Jericho moved my appointment to a better time for me. I appreciate the personalized care. Jericho moved my appointment to a better time for me. I appreciate the personalized care. More

Been in twice for the same problem that so far has cost me $3000. And the issue/s still exists after 3O miles driven so I need to cone in a third time me $3000. And the issue/s still exists after 3O miles driven so I need to cone in a third time More

Smooth, quick, professional Processed quickly. Service team was pleasant/courteous. Service time was short. Thanks for the car wash. Service team was pleasant/courteous. Service time was short. Thanks for the car wash. More

Great staff and people, great detail on status of car Quick and efficient with service Quick and efficient with service More