Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Purchased sidesteps for our 2021 Ram. Upon purchase was told install was included, but upon pick up told we owed $98 for install. Was not expecting this. told install was included, but upon pick up told we owed $98 for install. Was not expecting this. More

Used coupon and service was delivered. Young man that helped was nice, but obviously nervous. I had mentioned a concern possibly recall item and asked for it to be looked at. When I picked up the car he helped was nice, but obviously nervous. I had mentioned a concern possibly recall item and asked for it to be looked at. When I picked up the car he had forgotten to have it looked at. Other than that I would say all was fine. The only other recommendation I would suggest vacuuming the car along with a car wash for an added special touch. Although I work in customer service where you always go above and beyond. Thanks, Jennifer More

Original appointment to fix my issue was rescheduled because of Covid issues at the dealer ship, which was no big deal, so I dropped my vehicle off at the new time. My wife and to take time off work to because of Covid issues at the dealer ship, which was no big deal, so I dropped my vehicle off at the new time. My wife and to take time off work to so I could have a ride after dropping off the vehicle. This fix was only supposed to take an hour, so. Then I get a call an was told that nobody thought to order the replacement part, so I could either have my wife take more time off work to take me back to the dealership, or leave it over night. I decided to leave it overnight, so as not to inconvenience my wife. So basically, I was out the use of my car for a day, and was not offered an option of a loaner for a day. So my wife had to take more time off to take me back to the dealership the next day to pick up my vehicle. I could have used the driver service from the dealer, but with Covid I didn't want to take any changes. I also would have thought that the dealership would have given me a complimentary car wash for my inconvenience, but I guess that was to much to ask. More

Detailed inspect of my GTI was helpful. Twitchy cars Detailed inspect of my GTI was helpful. Twitchy cars like the GTI need details covered and this group seems up for the task. I plan on returning Detailed inspect of my GTI was helpful. Twitchy cars like the GTI need details covered and this group seems up for the task. I plan on returning should the need arise. It will. More

Mr. TJ Robinson is an awesome individual. Helped me on prices and deals for my new VW Golf, I am a returning customer and will continue to be one with this incredible man around. prices and deals for my new VW Golf, I am a returning customer and will continue to be one with this incredible man around. More

Great company with employees who go the extra mile!! Will definitely be buying from them again and probably for life. Best dealership in town...period!! definitely be buying from them again and probably for life. Best dealership in town...period!! More

Great service done very fast solved all problems on the car very friendly and knowledgable will definently be by service depr from now on thank you car very friendly and knowledgable will definently be by service depr from now on thank you More

JJ was great to work with, financing was easy. We test drove many cars before buying and never felt pressured or that we were imposing. drove many cars before buying and never felt pressured or that we were imposing. More

Jerichco and the service tech diagnosed my car's problem and got me back on the road in the promised time, Greatly appreciate their respect for my schedule. and got me back on the road in the promised time, Greatly appreciate their respect for my schedule. More

Josh is the best service representative I have ever worked with! Great communication throughout the entire process. He is the best I have ever worked with. worked with! Great communication throughout the entire process. He is the best I have ever worked with. More