Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

This is my husband and my second visit to the dealership. Both times we have worked with Randy Ludlum. Randy was/is very helpful in locating the pickup we were looking for. First purchase was a 2019 Ram L Both times we have worked with Randy Ludlum. Randy was/is very helpful in locating the pickup we were looking for. First purchase was a 2019 Ram Laramie 1500. We were very pleased with this truck. We came back end of 2020 to purchase a Ram Big Horn 2500 as we needed a beefier pickup to pull our camper trailer. Both times Randy was very helpful in our purchases. There is no doubt we will be back when it is time to make another purchase. More

First new vehicle buying experience and it was awesome! No pressure and very friendly knowledgeable staff. They understood my needs. Placing the order was a breeze. I hope to be financially secure and No pressure and very friendly knowledgeable staff. They understood my needs. Placing the order was a breeze. I hope to be financially secure and can do this again in the future. But not any time soon because the new Durango R/T is amazing! More

I showed up on a snow day for the dealership so they were busy cleaning up the lot, but, I was pleasantly greeted and taken care of right away. Randy had the car I was interested in out front and ready for m busy cleaning up the lot, but, I was pleasantly greeted and taken care of right away. Randy had the car I was interested in out front and ready for me to take a test drive. I was approved within 2 hours of leaving the dealership, and able to take delivery the same day. Nathan Diederich, the Finance Mgr., was very helpful in telling me about the warranties available on this vehicle so I also got a great deal on an extended warranty. Overall experience was a fantastic and I would recommend to anyone in search of a new or pre-owned vehicle at Frank Boucher of Janesville!! More

I had a great experience buying my 2021 Jeep Grand Cherokee. Troy was so Knowledgeable about every model. You ask a question he could tell you everything about every vehicle we drove. I got a smoking Cherokee. Troy was so Knowledgeable about every model. You ask a question he could tell you everything about every vehicle we drove. I got a smoking hot deal too. I've bought two new Ram trucks a new Jeep Cherokee a new Jeep grand Cherokee and a used Dodge Journey for my son. Everytime it's a pleasure to work with Troy. More

We were treated as if we were the only ones there. Introductions by Matt to others that are a part of the dealership was really nice. Not pressuring us to make a decision on the spot allowed us the ti Introductions by Matt to others that are a part of the dealership was really nice. Not pressuring us to make a decision on the spot allowed us the time to review the vehicle options and make sure this was the vehicle for us. Follow up by Matt making sure all questions were answered to our satisfaction. Other Sales staff were friendly, management as well as finance were equally friendly and knew there business. The experience overall was likely the best I have ever had and I have purchased 20+ new vehicles. More

Randy was great! I had contacted him prior to arriving at the dealership and let him know which vehicles I was interested in. He had them warmed up and ready to go when I got there. He answered all of my que the dealership and let him know which vehicles I was interested in. He had them warmed up and ready to go when I got there. He answered all of my questions and was very helpful. I have disliked car shopping in the past because sales people always seem so pushy and rushed. Randy was not like that at all. He was patient and made the process nice and easy. I got the perfect vehicle thanks to Randy. I would absolutely recommend Randy and Frank Boucher. More

Always great customer service in both the sales and service departments. They tell me exactly how long it may take for service, and most of the time complete the work before promised. Always happy with service departments. They tell me exactly how long it may take for service, and most of the time complete the work before promised. Always happy with Frank Boucher! More

Accommodated me even though they had no appointments so I can get a new battery before getting stranded. Gave good advice and almost talked me out of getting service to make sure I spend money wisely. can get a new battery before getting stranded. Gave good advice and almost talked me out of getting service to make sure I spend money wisely. More

I am always pleased with the service and respect that I get when ever I visit. I always feel taht my business isimportant and not just a number. get when ever I visit. I always feel taht my business isimportant and not just a number. More

Overall, experience was excellent as always. The only issue I ran into was the following day while driving though the snow storm, I ran out of wiper fluid after a very short time span. I’m confident th issue I ran into was the following day while driving though the snow storm, I ran out of wiper fluid after a very short time span. I’m confident this portion of the oil change was missed More