Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Great staff and first class experience buying a 2021 VW Atlas! Friendly from the start and not overzealous on the sales aspect of the transaction. Good job! Atlas! Friendly from the start and not overzealous on the sales aspect of the transaction. Good job! More

Did a nice professional job.Would go back again.They do a speeding job and pleasant to deal with..service is are great people.are know there jobs. speeding job and pleasant to deal with..service is are great people.are know there jobs. More

Yes The service was quick and efficient even asked if I wanted a car wash before I left service manager came out and had a conversation with me as well as the general manager Nate wanted a car wash before I left service manager came out and had a conversation with me as well as the general manager Nate More

We had the pleasure of working directly with Shaun Feldman and he was very helpful, kind and reassuring. Shaun is very knowledgeable, a great asset to the Boucher staff. We worked briefly with JJ an Feldman and he was very helpful, kind and reassuring. Shaun is very knowledgeable, a great asset to the Boucher staff. We worked briefly with JJ and he too patient and kind. More

The sales person did a decent job, but it's pretty hard to be satisfied when a vehicle that you wait 11 weeks to get is not fully functional when it was delivered. Things went downhill when the Sales M to be satisfied when a vehicle that you wait 11 weeks to get is not fully functional when it was delivered. Things went downhill when the Sales Manager got involved. I can only describe this person as uncaring at best and most likely as rude. I got the sense that he felt he was doing me a favor just to talk to me. In fact his unwillingness to communicate with me resulted in me making 3 trips to the dealership and wait a week to pick up the vehicle and to make matters worse it is still not fully functional. So far two attempts have been made to repair the problem with no success. Currently waiting on a part which will hopefully be delivered next week and hopefully fix the problem. What's sad to me about this is that I did not get a great price, I did not negotiate very hard because I believe that the dealership needs to make a fair profit and in this case they did. It was a very simple transaction for the dealership and they made good money, but delivered a defective vehicle after a long wait and with poor communication by the sales manager. Hopefully the problems will be fixed and the repairs can be completed within the next couple of weeks. It's a sad experience and I would not be able to recommend this dealership to anyone. I realize that sometimes problems happen, but the lack of responsibility that the dealership took was unacceptable in my opinion. Laying blame on FCA and not making an effort to resolve the situation yourselves doesn't help anyone. A simple apology would have been nice and some communication by the sales manager would have helped. I've always bought new vehicles and I can say over the years that this is the worst experience I have had. More

Overall I had a great experience with Ryan and the Boucher team. The group was helpful and made it a painless experience to purchase a new truck. I would definitely work with Ryan and the Boucher team Boucher team. The group was helpful and made it a painless experience to purchase a new truck. I would definitely work with Ryan and the Boucher team in the future. More

Good experience Good experience Good experience Good Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good e Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience Good experience More

I'm very excited about getting back into a truck. I was able to get a loan, everything I could say is basically I'm relieved and glad that you are right in town. I look forward to building a relationship w able to get a loan, everything I could say is basically I'm relieved and glad that you are right in town. I look forward to building a relationship with Michael for my future purchases More

Our experience with JJ and the entire staff at Frank Boucher was excellent! JJ was very knowledgeable and answered all of our questions with ease. We couldn’t have asked for a better car-buying experien Boucher was excellent! JJ was very knowledgeable and answered all of our questions with ease. We couldn’t have asked for a better car-buying experience! More

If I could rate 0 I would. Very unprofessional conduct by finance dept. They sold my vehicle to someone else during our negotiations. Paul (Salesguy) gets a 10-star. by finance dept. They sold my vehicle to someone else during our negotiations. Paul (Salesguy) gets a 10-star. More