Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

They were courteous and knowledgeable upon check in. The service was detailed and they were fast. Overall it was a good experience and the waiting area was comfortable. service was detailed and they were fast. Overall it was a good experience and the waiting area was comfortable. More

Went in for oil change before coming in I had called to see if I would need an appointment in order for them to inspect my RAM for a broken piece women I spoke with informed I didn’t need it just come in s see if I would need an appointment in order for them to inspect my RAM for a broken piece women I spoke with informed I didn’t need it just come in she would have tech take a look at it upon arrival I told service advisor same concern made it aware this was important for me to find out as far as pricing and or getting it fixed and or replaced waited 2 hours I assumed they were taking a closer look at broken piece when service advisor came to give paperwork she had bare minimum information on broken piece and or what my next step could be felt brushed off and put to side as if I wasn’t important I myself work in customer service and to me was rude on her end I understand they didn’t have parts to perform but felt she could of quoted me other options More

No complaintsQuick job that was explained well by No complaints Quick job that was explained well by Curt Will return for future work due to my experience. Consistently perform good work on our van No complaints Quick job that was explained well by Curt Will return for future work due to my experience. Consistently perform good work on our van. More

I feel like family since this is the 3rd vehicle I have purchase from Frank Boucher. They really treat you well! Patrick works very hard to make his customers happy. Thank you! purchase from Frank Boucher. They really treat you well! Patrick works very hard to make his customers happy. Thank you! More

My experience at the dealership was both friendly and helpful from the beginning to end. Jeff was extremely helpful from the first time I went in looking, over a year ago. He did a great job at keeping helpful from the beginning to end. Jeff was extremely helpful from the first time I went in looking, over a year ago. He did a great job at keeping in touch and making sure I was getting everything I wanted. More

This crew is awesome and greatly appreciated! I always feel so taken care of during my visits! They're very knowledgeable and super helpful! Thank you! feel so taken care of during my visits! They're very knowledgeable and super helpful! Thank you! More

From contact through email to in person, Jeremy Weathers was wonderful. He was not only extremely knowledgeable, but I did not feel pressured at any moment during the buying process. He took the time to lis was wonderful. He was not only extremely knowledgeable, but I did not feel pressured at any moment during the buying process. He took the time to listen to what my goals were and what I was looking for. He presented options based on that, and I feel in love with my new Jetta. By far the best experience at a dealership that I have had. More

Just bought a 2021 Tiguan and LOVED every part of the experience. Troy was very personable and professional! This is our first VW and will not be the last!! THANK YOU TROY!! experience. Troy was very personable and professional! This is our first VW and will not be the last!! THANK YOU TROY!! More

Great purchasing experience and friendly staff. I recommend you ask for Bruce Roman. Downfall was when I went to pickup my vehicle there was a scratch on it that wasn't there 2 days before. Was told recommend you ask for Bruce Roman. Downfall was when I went to pickup my vehicle there was a scratch on it that wasn't there 2 days before. Was told it would be repaired that day to be picked up the next morning. I returned and it was not ready. Was told it would be ready that afternoon then was called later that day and was told now next morning. Finally got my car that next day. Did not recieve anything for my inconvenience. More

My first time visit to this part of Boucher, usually go to the Volkswagen sight. Was unsure, but felt very comfortable as the woman took me through the process to the Volkswagen sight. Was unsure, but felt very comfortable as the woman took me through the process More