Fox Valley Volkswagen of St. Charles

I have to comment about my experience at Fox Valley Volkswagen West Chicago. I had been looking at the cc Passat sport sedan each time I came in for service for my 2007 Passat. I was in for service o Volkswagen West Chicago. I had been looking at the cc Passat sport sedan each time I came in for service for my 2007 Passat. I was in for service on my car and stopped to see Dwayne Campbell. He indicated lets see if we can get you financed. He got it done for me. This was the second vehicle I have purchased from Fox Valley Volkswagen West Chicago and I am very happy!!! I must say that car purchases can be scary because you never know what the bank will say. They did an excellent job for me. I was in for service and drove home in the car of my dreams!! I never looked at Volkswagen until I started working with this dealership. They assured of the quality and any questions or concerns I had they were always willing to help me!! I have to give a shout out to Ed Howell, Dwayne Campbell,Pete and the Service department!! ( I hope I got Pete's name right.) Big thanks to the Fox Valley West Chicago team they are awesome!!!! I will be keeping my scheduled maintenance appointments to ensure I take care of my new car!!! I am a very happy customer!!! More

Our salesmen,Chuck was very willing to work with us on the type and price of the vehicle. I would definetly recommend this dealership to any family member or a friend. I attended the "Customer Clinic" the the type and price of the vehicle. I would definetly recommend this dealership to any family member or a friend. I attended the "Customer Clinic" the other evening and was personally greeted when I walked in by the salesman that I worked with. I thought the clinic was a very good way for the customer to become familiar with the facility. Department heads were there to give a short presentation and to answer any questions from new and old customers. I think that if someone was looking for a car and wasn't quite sure about a Volkswagen, they should attend a Customer Clinic, perhaps with a friend who owns a VW. I think attending this clinic would certainly win that potential customer to join the VW ranks. More

I just bought a 2011 Jetta TDI and worked with Lauren Tansey. The car has been great so far and Lauren couldn't have been more helpful. She helped me with my pricing concerns as well as my hesitation wit Tansey. The car has been great so far and Lauren couldn't have been more helpful. She helped me with my pricing concerns as well as my hesitation with the TDI model. She followed up with me after my purchase twice already and provided excellent customer service. I definitely recommend this dealership and recommend working with Lauren Tansey in particular. More

I purchased a 2004 Toyota Avalon from this dealer and worked mainly with Lauren Tansey. She was very friendly and helped me to feel comfortable throughout the whole process. She was knowledgeable and v worked mainly with Lauren Tansey. She was very friendly and helped me to feel comfortable throughout the whole process. She was knowledgeable and very helpful. She made sure that all of the things that we wanted addressed before leaving with the car were done and she provided excellent customer service. I would be happy to refer anyone to work with her. More

My experience was Fox Valley Volkswagen was absolutely Outstanding! From the moment I walked through the front door the Sales staff was extremely friendly and very Professional, which made me feel very Outstanding! From the moment I walked through the front door the Sales staff was extremely friendly and very Professional, which made me feel very welcome and more relaxed. The gentleman that helped me was Peter Boczarski whom was able to help me understand how the whole process works as well as patiently help me choose the right vehicle for my needs. He really went Above and Beyond and thats what a good Sales person is all about!!! Overall A++++ --Would recommend Fox Valley Volkswagon to everyone! Kaye Ferry More

Frank was a great salesman and showed me exactly what I wanted to see. He respected my time and my need to make a decision based on my needs and budget. wanted to see. He respected my time and my need to make a decision based on my needs and budget. More

I am very pleased and ecstatic about my new Jetta purchase. Lauren Tansey was my sales consultant and she did an outstanding job answering questions and informing me about my new Jetta! purchase. Lauren Tansey was my sales consultant and she did an outstanding job answering questions and informing me about my new Jetta! More

i had a great experience with this dealership. The customer service is excellent! I love my car, and will recommend them to all my friends. I appreciate the opportunity to share my views of my car pu customer service is excellent! I love my car, and will recommend them to all my friends. I appreciate the opportunity to share my views of my car purchase. More

I needed to purchase a new car after my old one proved unreliable for the upcoming winter season and parts proving difficult to find. VW of West Chicago not only was the first dealer my father and I visi unreliable for the upcoming winter season and parts proving difficult to find. VW of West Chicago not only was the first dealer my father and I visited, but it prove to be the best place to go for customer service, price and product quality far above the competitors. Our sales representative, Lauren, despite being new to the business won us over right away. Unlike most dealers where they corner and pressure you into buying from them, Lauren made both my father and I feel unpressured and respected as potential customers-- like a friend. Lauren worked hard for us: always available if we had questions or concerns, worked hard along with her supervisors to get us a car within our budget, searched high and wide for the style car I wanted and never once made us feel unsure or pressured-- all in all my ideal sort of sales representative. I'm am very happy that I choose to go with VW of West Chicago for the quality vehicle I received is superb and for a price that is so much better than that of the competitor's "basic" models. I am definitely a long-term satisfied customer. More

We were inadvertently overcharged for our labor charge which we had no idea about nor would we have by looking at the bill. The service director Larry Cohen told us, via a letter, that he routinely revie which we had no idea about nor would we have by looking at the bill. The service director Larry Cohen told us, via a letter, that he routinely reviews the bills and noticed an overcharge. With the letter, he enclosed a check for a refund for the overcharge within just a couple of days of us picking up our car. We appreciate this dealer's honesty with their mistake. This could have been just overlooked with their pockets being a little heavier and ours a little lighter but this was not the case. I definitely would recommend them for your vw servicing needs. More