Fox Valley Volkswagen of St. Charles

Great experience, Lauren made everything easy. 2nd car i bought from Fox valey and i will keep going back. Everything was done over the phone and my GTI was cleaned and ready for me when i got there. bought from Fox valey and i will keep going back. Everything was done over the phone and my GTI was cleaned and ready for me when i got there. More

About Fox Valley VW in West Chicago, there are a real people with customer service Job#1. I purchased 4 cars during last 2.5 years and also all the services was perfomed by them with high standard and people with customer service Job#1. I purchased 4 cars during last 2.5 years and also all the services was perfomed by them with high standard and quality which make it hard to find at others locaions. In early January 2012 visted dearler ship for service of my kid cars, at the same time I purchased a new car for myself at the same day. Both Sales man and VP of Faxvalley Me Omer provided great hospitality and provided lunch for customer while there cars was in service. I do live 75 miles from this place and no way I will take my cars and my business to another place in town. Thanks for job well down and regards!!! Tony M. More

Have been looking to get a volkswagon for a while now, seen a beautiful used Passat wagon and decided on purchasing it. Lauren Tansey was wonderful, worked well with getting us a price we all were happy seen a beautiful used Passat wagon and decided on purchasing it. Lauren Tansey was wonderful, worked well with getting us a price we all were happy with. Thank you Lauren!! we would definately go back and purchase another car there. Everyone was great!! More

My experience at this dealership was absolutely great! My father and I drove all the way from Indiana because the internet department was very helpful and quoted me the best prices. When we got there, I know father and I drove all the way from Indiana because the internet department was very helpful and quoted me the best prices. When we got there, I know exactly what I wanted and Lauren made everything super easy. It was the easiest car shopping experience. There was no haggling at all and I knew we were getting the best deal. Everyone was very friendly and made the process fast and smooth. I am so happy with my new car and my family will definitely be going back to this dealership when we are in the market for a car again! More

This was my 2nd purchase from Fox Valley Volkswagen! Both times my salesperson was Lauren Tansey, she is the BEST salesperson ever to work with! Lauren always treats her customers with personal attention, an times my salesperson was Lauren Tansey, she is the BEST salesperson ever to work with! Lauren always treats her customers with personal attention, and like they are the only person that matters. I have never had such easy car buying experiences as when working with Fox Valley Volkswagen! I can honestly say after owning numerous cars, that the 2012 Jetta TDI with Premium package and Navigation are simply the best! the 45mpg that I get with it make it a very affordable car to own! Thanks! John Johnson More

I was very pleased with the experience at the Fox Valley VW of West Chicago. From the moment I walked in I was greeted by everyone especially by Lauren. She did a really good job from the first test drive VW of West Chicago. From the moment I walked in I was greeted by everyone especially by Lauren. She did a really good job from the first test drive till the last signature on the paperwork. I was extremely happy with the car and the smooth process that Lauren helped me through. I also appreciate the fact that I was not forced into making a decision; I was able to take my time. Even by taking my time Lauren made me feel comfortable, and had a lot of patience with me. I would recommend this dealer to my friends. This is my first Volkswagen and I am very happy of it. Thanks Lauren! More

Lauren Tansey and Alana Escobedo were great and went the extra mile to make sure I was satisfied. Lauren even brought one of the service techs out from the shop to answer my questions. All in all, a great extra mile to make sure I was satisfied. Lauren even brought one of the service techs out from the shop to answer my questions. All in all, a great buying experience. More

I bought my civic from that location 4 years ago from Frank, but didn't ask for him since I had no record of him being my sales person. Originally asked for Lauren from seeing all the great reviews from Frank, but didn't ask for him since I had no record of him being my sales person. Originally asked for Lauren from seeing all the great reviews from here, but it didn't seem like she was selling cars that day I went. I was greeted by Fernando when I walked in and he was the one who took care of me. Did my research before coming in so I knew what I wanted but to my dismay, the certain package on the Jetta I wanted was no where to be found but at least 5 hours away. Still, Fernando said it's not a problem for them to get it to their location. He was very patient along the way since I was very anal about wanting to get a Jetta. Had to be realistic about the situation so he introduced me to the Passat, ended up walking away with one and haven't looked back since! They even had Jesse (I believe that's his name) take time to show my everything on my car which was nice. Despite Fernando taking his time, I believe he gave the credit to Frank in the end. Not sure if it was on purpose or not, but he did explain they always have each others back. I would definitely recommend this dealership to my friends and family, had a truly great experience both times. When I was there 4 years ago, I was killing time by talking to Frank about cars and he ended up giving me 4 tickets to the auto show. Great experience, great people all around. More

I originally went in to refinance the loan on my current lease and ended up leaving with a new 2012 Jetta. Lauren was both extremly helpful and friendly from the moment I walked in the door. She answered lease and ended up leaving with a new 2012 Jetta. Lauren was both extremly helpful and friendly from the moment I walked in the door. She answered any questions I had along the way and I left confident with my decision to enter into a new lease. Not only am I impressed with the quality of cars VW has to offer I'm enthralled at the level of professionalism of the entire Fox Valley VW staff!! Every where you look there is another smiling face welcoming you to the VW family! Not only will I continue to come to Fox Valley VW of West Chicago, I will recommend them to my friends and family as well. After all it's not just about the car, it's about the entire experience and mine was a GREAT one! Thank you Lauren and the rest of the staff at Fox Valley VW of West Chicago!! Jennifer Merkle More

Very Happy with car and the experience. My Sales person Lauren was great from the beginning. When we we trying to find the TDI Passat i wanted, she went above and beyond the call to find the exact car I wa Lauren was great from the beginning. When we we trying to find the TDI Passat i wanted, she went above and beyond the call to find the exact car I wanted. Her dilligence paid off and the whole experience was grreat and Lauren's hard work made it better. Very pleased. Adam McCarthy St. Charles, IL More