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Fox Valley Volkswagen of St. Charles

St Charles, IL

Overview
Employees
Reviews
Vehicles
4.8
252 Reviews
Fox Valley Auto Group is not just about selling and repairing vehicles. We strive to be much more and it is certainly more than two simple words. We want to MOVE our team members to a better place in their lives by working at our company. We pride ourselves on promoting from within and moving our employees through training to their full potential. Our team members are our biggest asset and resource to better serve our customers. When they are MOVED in a positive way, they MOVE our customers in the same direction. We want everyone who is in contact with our team members every day to be MOVED. Moved in many ways, but always for the better; better than before their interaction with us; whether it is financially, spiritually, emotionally and of course, professionally. Simply put, we want to move individuals to a better place in their lives. Imagine the impact we have on others with this as our focus. This is what it truly means to be of service. As one of Illinois’ largest volume Volkswagen dealers we offer a huge selection of both new and pre-owned automobiles. Looking for a Certified VW? Fox Valley Volkswagen of St. Charles ranks in the top 10% in the country for certified VW sales. If that isn’t enough, our customer satisfaction also ranks in the top 10% for VW dealers in the United States. With so much to offer isn’t it time to stop by our store and be “moved”.
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4050 E Main St

St Charles, IL

60174

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Showing 252 reviews

September 06, 2026

Dave is a true gentleman, He is professional and listens to you. This is my second leased car and could not be happier More

by donald.randolph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Konopacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2026 -

Fox Valley Volkswagen of St. Charles responded

Thank you for choosing Fox Valley Volkswagen of xx. Charles. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 05, 2026

Quick, painless and informative process. Fernando was the Best during this process. He was a great help. More

by dfigs
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2026 -

Fox Valley Volkswagen of St. Charles responded

We’re glad the purchase of your new Volkswagen Atlas felt quick, painless, and informative. Fernando is pleased he could assist you, and your feedback means a lot to our team.

August 29, 2026

Thar sales person that helped me purchase my vehicle was very nice and helpful with my car. More

by mreddrick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mirta
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Aug 29, 2026 -

Fox Valley Volkswagen of St. Charles responded

Knowing your salesperson’s friendly, helpful approach made your purchase experience positive means a lot to our team. We’re glad we could support you during the purchase of your used Mercedes-Benz M-Class.

August 27, 2026

I heard great things about this place and they were right, I love everything about it. More

by princess
Recommend Dealer
Yes
Employees Worked With
Mirta Guerrero
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Aug 27, 2026 -

Fox Valley Volkswagen of St. Charles responded

We’re glad your new Atlas buying experience lived up to the praise you heard. Thank you for choosing our dealership for your Volkswagen Atlas purchase.

August 25, 2026

Everyone was helpful and great to work with. Would definitely go back.and lease again More

by ronlinm
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOHN RICK BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2026 -

Fox Valley Volkswagen of St. Charles responded

We’re glad everyone made your new Tiguan purchase feel smooth and welcoming. Knowing you’d return to lease with us again means a lot to our team.

August 24, 2026

I arrived right before closing time, and they were very helpful and i ended up buying a car. More

by RAULECALDERON90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 28, 2026 -

Fox Valley Volkswagen of St. Charles responded

Thank you for taking the time to share your concerns. I appreciate your business and would like to clarify what took place during the purchase of your Atlas. When you purchased the vehicle, we reviewed the repair order with you, as we do with all of our pre-owned customers. We believe transparency is very important, which is why we wanted you to be aware of the vehicle’s condition and the technician’s recommendations before you made your final decision to purchase. While the deal was being worked out, you spoke with our manager and shared that you work in the parts department at a Volkswagen dealership. At that time, an agreement was reached to provide you with $1,000 from your trade equity in the form of a check that you could apply toward the parts and repairs you discussed with our manager. This agreement was made and accepted prior to completing the purchase. I do understand your frustration with having to wait for the check, and I apologize for the inconvenience. As I explained, we issue these checks once the deal has been funded and we have received the necessary title paperwork. Throughout the process, our team did our best to keep you informed regarding the status of the check. I was glad I had the opportunity to meet you personally when you picked up the $1,000 check two days ago and discuss the situation with you. We appreciate your business and never want a customer to feel that something was not properly communicated. If you have any additional questions or concerns, please feel free to contact me directly. I would be happy to speak with you. Thank you again for your business, and I apologize for any inconvenience this may have caused. Eddy Jasim General Manager

August 17, 2026

Trevor was well informed about our car. First time in that dealership and was treated great buy everyone there. More

by mccarthyfarm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Barr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 17, 2026 -

Fox Valley Volkswagen of St. Charles responded

Our team enjoyed guiding you through the purchase of your new Volkswagen Atlas. Knowing you felt well informed by Trevor and welcomed by everyone means a lot. Enjoy every journey in your new Atlas.

August 15, 2026

The salesperson I initially worked with was friendly, polite, and seemed genuinely willing to work with me. Unfortunately, my experience changed once we got to the sales manager. I felt that the sales More

by kujacas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOHN RICK BAUTISTA
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 19, 2026 -

Fox Valley Volkswagen of St. Charles responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 06, 2026

From the time we walked in the door, to the time we walked out, everyone was friendly and helpful! More

by kaciecko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FERNANDO RODRIGUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcom - Finance
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Aug 06, 2026 -

Fox Valley Volkswagen of St. Charles responded

Our team appreciated the opportunity to assist you from the moment you stepped in until you drove away. Your kind words about our friendly and helpful service mean a lot to us, and we hope you enjoy your Volkswagen Tiguan.

July 30, 2026

Sales dept is ok. Manager was helpful. Finance department was lacking in help with financing and timeliness. More

by n_publow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JOHN RICK BAUTISTA
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Barr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Bailey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy Jasim
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Jul 31, 2026 -

Fox Valley Volkswagen of St. Charles responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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