Fox Valley Volkswagen of St. Charles

Great sales personnel and relaxed atmosphere. They even let us bring our 70lb dog into the office with us while he finished up the paperwork. The reason why they only got a 4/5 on the Overall Experience: let us bring our 70lb dog into the office with us while he finished up the paperwork. The reason why they only got a 4/5 on the Overall Experience: The only gripe I had was with the Financing/Aftermarket-Warranty guy (I do not recall his name at the moment). We did our financing through a different bank and we did not want an aftermarket warranty. He didn't seem to understand the words "no thanks" regarding purchasing the warranty so I had to simplify with a reoccuring "No." He would be a great sales guy if he was dealing with daily push-overs... Alana (our sales woman) was the opposite. She enjoyed her job and seemed happy to be working with customers even if they weren't in the market to buy. Since we were buying used, there wasn't really a way to upsell us on options, but she never tried to get us into a new car which I was surprised by. Not that we would have bought a new car, I respect the fact that she never stepped over that line. Unforetunately she said that she makes no commision on the used cars, but I hope she was lying. She deserves a high salary and commision. ;-) If Fox Valley ever has another vehicle that fits our requirements, we wouldn't think twice about calling/emailing Alana. Thank you! More

Alan was very helpful to work with. She was willing to take the time to make sure I got the deal and the fiar price I was willing to pay. They made the whole process relatively quick and painless. The d take the time to make sure I got the deal and the fiar price I was willing to pay. They made the whole process relatively quick and painless. The dealership itself is very nice and clean. I will be willing to go back for my next purchase. More

In my most recent experience at Fox Valley Volkswagon I had service done on mini-van. The brakes were making a terrible noise. When I brought the car in I received a wonderful loaner car to drive while my had service done on mini-van. The brakes were making a terrible noise. When I brought the car in I received a wonderful loaner car to drive while my van was being serviced. In the end they told me I didn't need new brakes at all, but suggested to me how I could get rid of the accumulated brake dust that was making it noisy. I appreciate the HONESTY I received at Fox Valley Volkswagon about the condition of my brakes. They could have easily told me I needed new brakes and I would have gone ahead and had the work done. Often I feel vulnerable taking a car in for service because it is so foreign to those of us who don't know about cars, but I feel confident that the service done at Fox Valley is with honesty and integrity. More

The Fox Valley dealership is beyond fantastic and has a great, strong team. Everyone was extremely friendly and excited for me. The sale of the car went smoothly with Emir Abinion and Christina Wickersham. great, strong team. Everyone was extremely friendly and excited for me. The sale of the car went smoothly with Emir Abinion and Christina Wickersham. The guy that explained everything about my car before I drove it off the lot was very helpful and even explained things multiple times and said I could call back if I ever had other questions; that they would be happy to help explain anything further. His name was Shay. It has been 2 months so far, I have not had any problems with my new 2010 New Beetle. I look forward to going in for my courtesy check in a month! More

Purchased two new cars (GTI and Tiguan) from Frank Butnaru over the past year. Both purchases went smoothly and got the best deals in the Chicago area. The GTI needed to be located and was delivered Butnaru over the past year. Both purchases went smoothly and got the best deals in the Chicago area. The GTI needed to be located and was delivered promptly as promised. Bought Tiguan off the lot and car was prepped very nicely. In both buying experiences, Frank was very thorough in going over all the features on the cars. In addition, Frank was very good with following up on my purchase to make sure I was happy and had no other questions. He also helped me get a couple accessories for my vehicle by working with both parts and service to make the process easy for me. I would highly recommend working with Frank Butnaru and Fox Valley West Chicago. More

Ted was a great salesman and I have finally found a decent VW dealership in the Chicago area (14 years ago, I had to travel out of state to buy my last VW, but no more). Fox Valley seems truly concerne decent VW dealership in the Chicago area (14 years ago, I had to travel out of state to buy my last VW, but no more). Fox Valley seems truly concerned about customer service, and not just BEFORE the sale. My next VW (in 10 or 20 years, when this one needs replacing :-) ) will be purchased from Fox Valley. More

As soon as I walked into the dealership I was greeted so kindly by Ted. He was able to answer all my rediculous questions and find the car of my dreams. Not only that, but also everytime I go to VW everyone kindly by Ted. He was able to answer all my rediculous questions and find the car of my dreams. Not only that, but also everytime I go to VW everyone there remembers me and treats me like I am apart of the VW family. I would recommend this dealership and my particular dealer to anyone and everyone. More

Great experience.. Best prices and have purchased 6 cars from this dealer in the last 2 years. The delivery experience is excellent and the price haggling is kept to a minimum. Bring price points from oth from this dealer in the last 2 years. The delivery experience is excellent and the price haggling is kept to a minimum. Bring price points from other locations for your trade or for the new car helps the process and makes you better understand what the cars are actually worth. Dealership is very clean and has a great selection. Thanks again frank! Bob More

I would recommend this dealership to anyone looking for a new car or used. Everyone is very helpful and polite. The salesmen Ted Wenecki was a great help to me find the best car i have ever had. He would be new car or used. Everyone is very helpful and polite. The salesmen Ted Wenecki was a great help to me find the best car i have ever had. He would be the best guy for the job super nice, awesome at giving the best car to anyone. More

Justin was very easy to work with. He listened and was able to work with what I was looking for. I turned in a leased vehicle and purchased a new vehicle and he made this about as easy a transition as po able to work with what I was looking for. I turned in a leased vehicle and purchased a new vehicle and he made this about as easy a transition as possible. The price ultimately was just "OK" but the customer service was great. If you are looking for a new vehicle, I would strongly recommend seeing Justin. More