Fox Valley Volkswagen of St. Charles

When we first arrived at the dealership Lauren came right out to us in a very casual, yet professional manner. Despite being very green she handled everything quite well. They were also very negotiable with out to us in a very casual, yet professional manner. Despite being very green she handled everything quite well. They were also very negotiable with our trade-in as well as working out a good price on our new Golf TDI. More

Very friendly staff! I dealt with Frank Butnaru and Justin Mansk. They were both very accomodating and knowledgable. I felt no pressure and the entire experience was excellent. I actually enjoyed bu Justin Mansk. They were both very accomodating and knowledgable. I felt no pressure and the entire experience was excellent. I actually enjoyed buying this car. The facilities were clean and the employees appeared to be loyal and to task. Sincerely, Bruce Hendricks Bartlett, IL More

I would recommend this dealship and give them the highest rating. Justin helped us purchase our vehicle. He was helpful and friendly. Their customer service was excellent. The process was very easy and al rating. Justin helped us purchase our vehicle. He was helpful and friendly. Their customer service was excellent. The process was very easy and all our questions were answered. Thank you Justin and Frank. I will be directing any friends or family to this dealer. Thanks again. The Marquez's More

The reason I have given Fox Valley the highest rating is that this is the second new vehicle I have bought from Frank and the dealership. Frank has gone out of his way twice to secure a deal for me, and his that this is the second new vehicle I have bought from Frank and the dealership. Frank has gone out of his way twice to secure a deal for me, and his sales manager did what was necessary to culminate the transaction. The credit department has been a dream to work with, and their service team takes very good care of me. More

Fox Valley VW is the best dealership I have EVER been to. When they say they are going to take care of you, they mean it. I am no longer surprised by their level of customer service, I have come to expect it When they say they are going to take care of you, they mean it. I am no longer surprised by their level of customer service, I have come to expect it - and that's why I keep on coming back and referring my friends to Fox Valley VW. More

My son had located a Ford Mustang at that dealership. We dealt w/ Alana who handled the complete sale. We were there at least two times before buying and each time Alana was helpful and pleasant to work wi dealt w/ Alana who handled the complete sale. We were there at least two times before buying and each time Alana was helpful and pleasant to work with. I would purchase another vehicle from Fox Valley VW More

Good service pricing compare with other VW dealer. They service my jetta there couple times. Only one time had oil leak problem; however, Dave took care the problem right away. The reason why Irated "qual service my jetta there couple times. Only one time had oil leak problem; however, Dave took care the problem right away. The reason why Irated "quality of work" 4 (good) instead of 5 (great) because I hope they can discover leak roblem before give the car back to me. If you want your VW service at dealership, I recommend this dealer. More

Fox Valley VW was an excellent experience overall. I would highly recommend them because of their friendly attitude and they weren't too pushy with me. They did there best to get me the financing I need would highly recommend them because of their friendly attitude and they weren't too pushy with me. They did there best to get me the financing I needed at a low rate. They were also quick to get me in and out of the dealership in a timely manner. I have had an all day buying experience at other dealers that I don't like. More

I cannot express how happy I am with the professionalism and courtesy that I was treated with on purchasing a new VW. My hats off to the entire team and ownership from FoxValley VW. I would highly recomm and courtesy that I was treated with on purchasing a new VW. My hats off to the entire team and ownership from FoxValley VW. I would highly recommend this dealership to friends and family. Great job everyone. RS More

Great sales personnel and relaxed atmosphere. They even let us bring our 70lb dog into the office with us while he finished up the paperwork. The reason why they only got a 4/5 on the Overall Experience: let us bring our 70lb dog into the office with us while he finished up the paperwork. The reason why they only got a 4/5 on the Overall Experience: The only gripe I had was with the Financing/Aftermarket-Warranty guy (I do not recall his name at the moment). We did our financing through a different bank and we did not want an aftermarket warranty. He didn't seem to understand the words "no thanks" regarding purchasing the warranty so I had to simplify with a reoccuring "No." He would be a great sales guy if he was dealing with daily push-overs... Alana (our sales woman) was the opposite. She enjoyed her job and seemed happy to be working with customers even if they weren't in the market to buy. Since we were buying used, there wasn't really a way to upsell us on options, but she never tried to get us into a new car which I was surprised by. Not that we would have bought a new car, I respect the fact that she never stepped over that line. Unforetunately she said that she makes no commision on the used cars, but I hope she was lying. She deserves a high salary and commision. ;-) If Fox Valley ever has another vehicle that fits our requirements, we wouldn't think twice about calling/emailing Alana. Thank you! More