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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
618 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 618 reviews
May 13, 2021
We loved working with Derek Erickson and Alan Shapiro. Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only o Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only owned VW’s for 50 years so I know good people when I meet them. More
by Bella
Employees Worked With
Derek Erickson, Alan Shapiro
May 07, 2021
Employees went above and beyond to get us started reviewing all the bells and whistles. Auto was delivered in top condition. Would definitely go back to this dealer in the future reviewing all the bells and whistles. Auto was delivered in top condition. Would definitely go back to this dealer in the future More
by Joemega67
Employees Worked With
Bruce Jones, Trevor Awe, Frank Barnes
May 05, 2021
Max was awesome to work with. He went above and beyond helping us find the trim we were looking for and answered all the questions we had clearly. We reached an agreement quickly and he had the paperwork helping us find the trim we were looking for and answered all the questions we had clearly. We reached an agreement quickly and he had the paperwork ready to go to get us in and out. Trevor also was pleasure to work with. We couldn’t have been happier with the entire process. More
by Sarah
Employees Worked With
Trevor Awe, Max Woosnam
May 04, 2021
Bruce Jones (and his entire staff) were very helpful, friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy. friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy. More
by GTI-luv
Employees Worked With
Bruce Jones, Trevor Awe, Leah Ruscitti-Smalley
April 30, 2021
Did my homework on-line and had a good idea what to expect once I got to the dealer. They were courteous and business like. I am very happy with the deal for the new car and for the trade-in. I was ver expect once I got to the dealer. They were courteous and business like. I am very happy with the deal for the new car and for the trade-in. I was very impressed with Max our sales rep. He was very good at showing us many of the new features in the car. That did not happen when we bought our Toyota Camry. We had a good experience and would recommend Crystal Lake VW to anyone interested in a new VW. Thank you all! More
by Happy VW owner
Employees Worked With
Trevor Awe, Max Woosnam
April 25, 2021
Bruce was so kind through the whole process, and helped me with everything that I needed. Definitely ask for him for all your sales needs!! me with everything that I needed. Definitely ask for him for all your sales needs!! More
by bsmith0805
Employees Worked With
Bruce Jones, Trevor Awe
April 22, 2021
Bruce Jones was a very pleasant and exceptional salesman to work with. He provided exemplary customer service on showing options available on the different trim levels of the Tiguan line of cars. He was ver to work with. He provided exemplary customer service on showing options available on the different trim levels of the Tiguan line of cars. He was very knowledgeable of demonstrating the features of the car. I am a repeat customer and Bruce kept me apprised of when there were exceptional deals. I am so excited to be the owner of a brand new 2021 Tiguan SEL Premium R-Line vehicle. I will definitely recommend this VW dealership to my friends and family and have them ask for Bruce Jones. More
by geelin
Employees Worked With
Frank Mustari, Bruce Jones, Trevor Awe, Derek Erickson, Nick Faciano, Leah Ruscitti-Smalley, Alex Silva, C.K. Thakkar, Max Woosnam
April 17, 2021
I cannot express how pleasant and EASY it was to buy a car from this dealer! We walked in to test drive a used Jetta, and agreed on price within 30 minutes. Bruce (salesman) was outstanding, I really can’ car from this dealer! We walked in to test drive a used Jetta, and agreed on price within 30 minutes. Bruce (salesman) was outstanding, I really can’t recommend him more highly! More
by JettaSetta
Employees Worked With
Bruce Jones
April 17, 2021
I came in to the dealership without the intention of buying a new car today, but they showed me a way to lower my interest rate & improve my equity. I got into a brand new Jetta with more options than m buying a new car today, but they showed me a way to lower my interest rate & improve my equity. I got into a brand new Jetta with more options than my current car! I couldn’t be happier with my purchase and the experience. Everyone was genuinely happy to help me. The staff was kind, knowledgeable, accommodating and so helpful! This was not my first time buying from VW of CL and won’t be my last! Thank you everyone so much!! More
by VWbug
Employees Worked With
Frank Mustari, Bruce Jones, Trevor Awe, Derek Erickson, Dan Brzozowski, Nick Faciano, Leah Ruscitti-Smalley, Max Woosnam, Frank Barnes, Adrian Maliszewski
April 14, 2021
Trevor and Max were outstanding. I worked with Trevor for 6 months while my ID.4 was on order through VW's reservation system. We chatted monthly. Trevor moved from Sales to Finance and so my test drive in t 6 months while my ID.4 was on order through VW's reservation system. We chatted monthly. Trevor moved from Sales to Finance and so my test drive in the final months and sale ultimately happened with Max. Again, nothing could have been better. Max was as nice, straightforward, and accommodating as Trevor. Perfect. The whole experience was better than any of my other 5 previous new car purchases at other dealers. There was no pressure and the dealership is just plain customer friendly. Lookup and watch VW of Crystal Lake videos on YouTube with the staff and you'll get a clear sense of the dealer's culture. When you call on the phone or visit even the receptionists make you a high priority. Just very pleasant and sincere all around. I will recommend VW of Crystal Lake to my friends and family. Thanks Max. Thanks Trevor. Thanks VW of Crystal Lake! More
by Go-ID.4
Employees Worked With
Trevor Awe, Max Woosnam
