Fox Valley Volkswagen Crystal Lake

I stopped into Anderson BMW/VW/Mazda with no intention of purchasing a new car that day, however, after talking with Nick Faciano for an hour or so I had decided to start shopping a little more seriously. N purchasing a new car that day, however, after talking with Nick Faciano for an hour or so I had decided to start shopping a little more seriously. Nick was very informative and made me feel at ease throughout my entire time there. I ended up purchasing a 2012 VW Jetta and it took what felt like no time at all. Every aspect of my experience was effortless and I left extremeley happy. Mr. Faciano and his staff were excellent to work with. Thank you Anderson VW, I will be coming to you 1st for any future car purchases! More

I went to Anderson looking for a car I found on their website. I worked with Nick and Jimmy and had a great shopping experience. They had the car and it was exactly what I was looking for. The sales peop website. I worked with Nick and Jimmy and had a great shopping experience. They had the car and it was exactly what I was looking for. The sales people were really friendly and they had all the paperwork ready for me when I arrive. More

Was treated great by the sales people helping me, however was insulted and treated poorly by the sales manager, Nick FAciano - who escorted us out of the dealership when they decided they were too busy to he was insulted and treated poorly by the sales manager, Nick FAciano - who escorted us out of the dealership when they decided they were too busy to help us (and our credit was not perfect enough either). I complained and was given an email by Paul Vance who promised to help and apologized - but did not have any follow-up. I would advise going to another volkswagen dealership anywhere that will probably be of more help. More

Everyone there was extremely friendly and helpful. They offered a trade in value for my previous vehicle, but I thought I could get more selling it. When that deal fell through Dino even helped me out with offered a trade in value for my previous vehicle, but I thought I could get more selling it. When that deal fell through Dino even helped me out with getting the most out of my previous vehicle that I didn't use as a trade in. I highly recommend this dealership and I will definitely go back to them when the time comes for my next car. More

I went to Anderson to look at new cars. From the moment that I stepped on the lot I was treated with excellent service. Everything was timely and went fast. There was no rushing to buy anything at that m that I stepped on the lot I was treated with excellent service. Everything was timely and went fast. There was no rushing to buy anything at that moment but they kept things moving, I hate waiting around and there was none of that. Tony was awesome he was very kind and understanding and wanted the best for me, he did everything he could for me. Nick the sales manager was understanding and did everything I asked right up past when I signed the papers. They definitely won a new customer and hopefully a lot more. I would recommend this dealer to anyone I know and next time I am looking for a car Anderson is the first place that I am going to look. More

Every time I go to this dealership I have a good experience from the moment I check in until I leave. They are always very timely in getting my service done and they ALWAYS explain to me what I need experience from the moment I check in until I leave. They are always very timely in getting my service done and they ALWAYS explain to me what I need serviced. Thank you for all of your professionalism! More

Purchased the car over the internet. The sales and finance team of Dino, Jay and Dan took care of everything. They even picked me up at the train station. I was very pleased to find that there w finance team of Dino, Jay and Dan took care of everything. They even picked me up at the train station. I was very pleased to find that there were no surprises and the transaction was smooth and quick. I definitely will use Anderson VW again and would highly recommend them to anyone considering a Volkswagon, BMW or Mazda. More

I made my offer, Matt shook my hand told me we had a deal, then got all my info including my social to get my financing started. About ten minutes later, Jim and Nick come over to tell me that I would deal, then got all my info including my social to get my financing started. About ten minutes later, Jim and Nick come over to tell me that I wouldnt be getting the car for the price that Matt and I had already agreed on. Nick the sales manager was a joke. Stellar customer service was the last thing on his mind. He was rude and extremely unprofessional making me out to be the bad guy when his sales rep was the one who apparently messed up. This company claims to be so wonderful with customer service but this was honestly the worst experience with car shopping that I have ever had. More