Fox Valley Volkswagen Crystal Lake

My VW Tiguan and I recently relocated from the Indianapolis area. It was having door lock issues. I phoned Anderson explaining that I was new in town. I was able to schedule an appointment for a d Indianapolis area. It was having door lock issues. I phoned Anderson explaining that I was new in town. I was able to schedule an appointment for a day convenient for me. Upon arrival I was pleasantly greeted. Derek discussed the lock issues with me. He also did an inspection of the car. I took a seat in the comfortable waiting area while the technician worked on my car. Fresh coffee was available. Periodically Derek checked in with me with updates. We took the approach that we would tackle the obvious and go from there. Upon completion of the service my washed and towel dried Tiguan was ready to go. I am delighted that I was able to locate my new VW dealer closeby in Crystal Lake. Definately the only dealer in my Tiguan's life! When it's time to buy a new VW it's the only place I'll be going to. More

This was the second time in 6 months my wife and I purchased a cerified-preowned VW. We worked with Peter G. for both purchases. Peter and the staff at Anderson's were very professional in their sal purchased a cerified-preowned VW. We worked with Peter G. for both purchases. Peter and the staff at Anderson's were very professional in their sales approach. They listened to our objectives and concerns with our purchase and worked with us to come to a deal which accomplished what we needed. Didn't try to sell us more or less car either time. The back and forth with the value of our trade was also done in a prefessional, respectful manner. They even showed us a Car Facs report to back up their value criteria. I am very impressed with the way Anderson's do business. I really like the free car washes, especially during the winter months. My step-son and his girlfriend bought a KIA from the Anderson dealership in Rockford and were similarly impressed with the operation. Of all the many car dealers in Crystal Lake, these guys are the only ones I want to do business with. More

The experience I had buying my first car was wonderful at Anderson Crystal Lake. Every person my family and I spoke with was friendly, personable, and knowledgeable. I never felt like someone was trying to Anderson Crystal Lake. Every person my family and I spoke with was friendly, personable, and knowledgeable. I never felt like someone was trying to trick me into buying something I didn't want. I got a great deal on a very lightly used VW Beetle. Steve, the salesman, was very laid back and easy to talk with. He was patient and kind and even took the time to show me how to use all the features of the car before I left the lot. Dan, the finance man, was also a tremendous help. When Volkswagen could not match the interest rate I came in with he checked other lenders and found one that beat my rate. I had a great buying experience at Anderson Crystal Lake and would recommend the dealership to others. More

Bought a new VW Passat SE with sunroom from Jim yesterday after our 2000 Jetta engine died. Great experience: no pressure, excellent follow and very competitive price. Made the whole process easy.Highly reco after our 2000 Jetta engine died. Great experience: no pressure, excellent follow and very competitive price. Made the whole process easy.Highly recommend Jim and the dealership. More

I needed a new SUV and thought to try a Volkswagen this I needed a new SUV and thought to try a Volkswagen this time. I spoke with Peter G. in the sales department and made an appointment to test drive th I needed a new SUV and thought to try a Volkswagen this time. I spoke with Peter G. in the sales department and made an appointment to test drive the Volkswagen Tiguan. Peter G. was very nice to interact with and was very knowledgeable about the car’s features. I did not feel any pressure to purchase the day of the test drive and came back a few days later to buy. The negotiations were stress-free and I think I got a great deal. Peter G. explained all the features to me and I drove off the lot HAPPY. This SUV rides like a dream and I am looking forward to many years of great service with Anderson Motors of Crystal Lake! Thank you Peter!! More

I am always treated like a superstar. The service team is awesome now that Mike Hein is back. They are a great group of guys to work with. awesome now that Mike Hein is back. They are a great group of guys to work with. More

They did a great job in the whole purchase process. The orientation of the features of the new car was great. The purchase process was up front an honest. orientation of the features of the new car was great. The purchase process was up front an honest. More

I traveled 150 miles to purchase a 2012 CC. It was one of the best vehicle purchase experiences I have ever had. Cassandra was very honest and helpful over the telephone before I arrived. The vehicle was exa the best vehicle purchase experiences I have ever had. Cassandra was very honest and helpful over the telephone before I arrived. The vehicle was exactly as she described and the transaction went smoothly and quickly. Cassandra was extremely professional from start to finish. I will be recommending Cassandra and this dealership to anyone whom is looking for a VW, new or used. I am very pleased with my purchase as far as condition of the car as well as price. More

They give a great service experience everytime!!! Thanks so much for the help I recieved at my last service visit. The staff is very freindly and treated me like I've been there customer for years. I would so much for the help I recieved at my last service visit. The staff is very freindly and treated me like I've been there customer for years. I would recommend them for any BMW, VW, and Mazda that needs anything. More

This dealer is by far the best one that I have ever worked with when I purchased and serviced my automobile. The facility is outstanding and the people there are great. Very professional and outstand worked with when I purchased and serviced my automobile. The facility is outstanding and the people there are great. Very professional and outstanding follow up. I would (and have)recommend them to anyone looking to purchase a new vehicle or have their vehicle serviced. More