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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
618 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 618 reviews
June 22, 2021
Good service, Roger and Trevor were very professional and they got me exactly what I was looking for. Thank you Volkswagen of Crystal Lake they got me exactly what I was looking for. Thank you Volkswagen of Crystal Lake More
by Maxperez2181
Employees Worked With
Trevor Awe, Roger Tinajero
June 13, 2021
I went to buy a used 2016 GMC Terrain. Didn’t feel too much pressure to buy. Allowed an outside inspector to inspect the car. The inspector’s detailed report matched the the description of small issues Ro much pressure to buy. Allowed an outside inspector to inspect the car. The inspector’s detailed report matched the the description of small issues Roger was honest with me about beforehand (Small cosmetic issues and low tire pressure). Roger was a cool guy and took care me. More
by Ckruggelaudio
Employees Worked With
Roger Tinajero
June 03, 2021
My experience with Roger Tinajero at Crystal Lake Volkswagen was incredible, he was a new salesman that was very knowledgeable about being a honest salesman and knowledgeable on VW’s as well. He was Volkswagen was incredible, he was a new salesman that was very knowledgeable about being a honest salesman and knowledgeable on VW’s as well. He was very good with following through with his promises. I enjoy this dealership it’s my second VW from VW of Crystal Lake, and my first salesman was Trevor Awe, he was the expert on VW GTI and was always willing to take the time though his day to talk GTI stuff with me. Thank you Volkswagen of Crystal Lake for your great service. The service advisor Allen is great and very pleasant to deal with. More
by Russellkling
Employees Worked With
Trevor Awe, Trevor Awe, Roger Tinajero
June 03, 2021
I found them to be very friendly and helpful. Very easy to work with and completed the sale quickly. Rodger took extra time help me get familiar with all the vehicle functions. to work with and completed the sale quickly. Rodger took extra time help me get familiar with all the vehicle functions. More
by Rsalvo100
Employees Worked With
Trevor Awe, Roger Tinajero
May 29, 2021
Excellent customer service, from the moment I looked for a car in their website until I left the dealership with my new car. What a great team! a car in their website until I left the dealership with my new car. What a great team! More
by rivera_delrio
Employees Worked With
Frank Mustari, Trevor Awe, Leah Ruscitti-Smalley, Alex Silva
May 29, 2021
One of the worst car purchase experience even though it was a straight forward no haggle pricing. This dealership is practicing the infamous VIN etching scam. They would not remove the charge even after r was a straight forward no haggle pricing. This dealership is practicing the infamous VIN etching scam. They would not remove the charge even after refusing the coverage. It is not even VIN etching on the window glass as usual. It's some general unique unique under the hood and inside door. They promised to pick me up or compensate for the rideshare from airport for picking up my new car. Neither of them was honored. More
by sunusa1889
Employees Worked With
Trevor Awe
May 27, 2021
Roger Tinajero made our car purchase a pleasant one. All the personnel we interacted with were friendly and knowledgeable. And surprisingly, what is normally a long drawn out experience went quickly. We we the personnel we interacted with were friendly and knowledgeable. And surprisingly, what is normally a long drawn out experience went quickly. We were finished in under 3 hours. I am glad I have returned to the Volkswagen family. More
by jpankow
Employees Worked With
Trevor Awe, Derek Erickson, Roger Tinajero
May 20, 2021
Frank Mustari was awesome to work with!! Incredibly responsive, easy to work with does exactly what he says. Appreciated his kind, no pressure approach too. responsive, easy to work with does exactly what he says. Appreciated his kind, no pressure approach too. More
by emilyshatto
Employees Worked With
Frank Mustari
May 15, 2021
I had a very pleasant shopping experience, Frank Mustari was extremely knowledgeable and accommodating, Frank Barnes worked the numbers and in the end Crystal Lake VW had the right '21 Atlas, the right pric was extremely knowledgeable and accommodating, Frank Barnes worked the numbers and in the end Crystal Lake VW had the right '21 Atlas, the right price, the right trade in value. and best of all, was out the door in less than an hour. Highly recommended. More
by MLB Scepter 42
Employees Worked With
Frank Mustari, Frank Barnes, Jim Ballard
