Fox Valley Volkswagen Crystal Lake

My husband and I came in looking to test drive a Tiguan. Darrin was so easy to work with, personable, and didn’t make us feel pressured in any way. When we made the decision to go ahead and buy a car, it wa Darrin was so easy to work with, personable, and didn’t make us feel pressured in any way. When we made the decision to go ahead and buy a car, it was such an easy process. Buying a car can be stressful but it was an easy and exciting experience for us. More

Bruce Jones provided excellent service and was very knowledgeable about all of the vehicles. Would highly recommend him and their dealership as a whole. knowledgeable about all of the vehicles. Would highly recommend him and their dealership as a whole. More

Got in, got out and got exactly what I needed. I’m a little over two months in with my new Tiguan and I’m very satisfied with my purchase. Bruce had all the answers to my questions and made my first c little over two months in with my new Tiguan and I’m very satisfied with my purchase. Bruce had all the answers to my questions and made my first car purchase experience smooth and without stress! I will definitely recommend Volkswagen CL and Bruce to my friends. More

When starting the purchasing process Bruce was friendly and helpful. However, after we purchased the car he was extremely rude and difficult to work with. Our car was supposed to come with Monster mats whi and helpful. However, after we purchased the car he was extremely rude and difficult to work with. Our car was supposed to come with Monster mats which he assured would be there when we picked up the car. However they were not and he had to order them. Then once they were in he called to say they were in and we could come pick them up. We then went a couple of days later and were told that they didn't know where they were and parts was closed. We called Bruce to see if he could tell the other sales person where to find them and he was extremely difficult and then proceeded to yell a profanity while hanging up because he didn't want to have to deal with this on his day off. First word of advice is let the customer know if something needs to be picked up between certain hours and if you don't want work calls on your day off, do not forward calls to your cell phone. More

I was able to depend on an accurate assessment thru the diagnostic testing that Dealers have. diagnostic testing that Dealers have. More

Both Franks, Leah, Nick, and Trevor were all incredibly kind and helpful - going above and beyond for me!! Thank you for making this such a positive experience buying a new car, completing a trade-in, and kind and helpful - going above and beyond for me!! Thank you for making this such a positive experience buying a new car, completing a trade-in, and even throwing in additional bonus features to my car. Top notch service & highly recommend them to everyone. Thank you guys!! More

Derek was great! No pressure to buy. Took the time to listen to my needs and guide my wife and I through the sales process. Shout out to Trevor in Finance on assisting us with getting the best deal on ou listen to my needs and guide my wife and I through the sales process. Shout out to Trevor in Finance on assisting us with getting the best deal on our extended warranty coverage! I’d purchase from Crystal Lake VW anytime as long as those guys are involved! More

Came there to look for a car ,speedy process knowledgeable customer service.We bought a nice car for my daughter. knowledgeable customer service.We bought a nice car for my daughter. More

Great person and very good service very recommend great location location More