Fox Valley Volkswagen Crystal Lake

Best car dealership around Best customer service I've ever received from a car dealer. Price is also reasonable. I will definitely recommend this dealership to anyone looking fo Best customer service I've ever received from a car dealer. Price is also reasonable. I will definitely recommend this dealership to anyone looking for honest and great place to buy a car. And i was helped buy Bob. More

Customer Focused After shopping around for a while, I found the exact car I wanted at VW Crystal Lake. I was connected with John G. to test drive and talk numbers. Alt After shopping around for a while, I found the exact car I wanted at VW Crystal Lake. I was connected with John G. to test drive and talk numbers. Although that first night I didn't purchase the car, I was very pleased with the follow up and no-pressure attitude from John. He even kept me up-to-date on changing inventory. John went above and beyond by coming in on a day off and staying late to sell us a car almost a month after we initially went there (thank you for staying that night, John!). The reason I cannot give 5-stars across the board is because there seemed to be a lack of communication between salesmen and management, which led us to more than a few different scenarios that did not allow for a smooth purchase. However, focusing on John and Danny B. in finance, they made it worth it. More

Buying used car I just bought my used car here and it has been amazing experience. If you want to buy a nice used car go there and ask Bob, he will help you in all... I just bought my used car here and it has been amazing experience. If you want to buy a nice used car go there and ask Bob, he will help you in all.... More

Great experience at Volkswagen of Crystal Lake We had been checking adds for a used hard top convertible, for a while, and had checked out other dealerships. We stopped in at VWCL, because we were We had been checking adds for a used hard top convertible, for a while, and had checked out other dealerships. We stopped in at VWCL, because we were in the area. We were greeted by John and he helped us in a no pressure way. He was very knowledgeable but was quick to admit if he wasn't sure of an answer to our questions, and went to find the correct answers. He was patient and we never felt rushed to make a decision. It was very enjoyable, working with John, to buy a convertible on the coldest day in the last 10 months. We look forward to John helping us, in the future, with our next purchase. B&B More

Second Time Around Just traded in my 2012 Jetta for a 2105 Tiguan. I knew when it was time for the new vehicle, VWCL was my first choice. Had the Jetta for three yea Just traded in my 2012 Jetta for a 2105 Tiguan. I knew when it was time for the new vehicle, VWCL was my first choice. Had the Jetta for three years - loved the service, service people (and the new location is the best). Bob L. handled the test drives on the Tiguan, and was very patient in explaining the gadgets on this SUV. As others have said before me, Bob's style is not the high-pressure salesman which is much appreciated. He did follow up with phone calls, left messages and was very gracious at all times. I expected the transition to go smoothly and I was not disappointed. I was very sad to give up my Jetta tho!!! When the grandkids grow out of these car seats, I'll be driving one of those again. More

Black Jetta Sport Our experience was "top notch"! Working with Bob is truly like visiting with a friend...he is knowledgeable, kind, patient, honest, and understanding Our experience was "top notch"! Working with Bob is truly like visiting with a friend...he is knowledgeable, kind, patient, honest, and understanding (he even called on his day off to check in with us). Bob was very "low pressure" and allowed us to have the time we needed to make this important purchase...very happy with the fair price and quality of the car and dealership. We love our new Jetta "Sport" (which they were able to locate and drive in from a local dealer within a day). More

First Car Knew which car I wanted, test drove it, and Bob made the testing and buying process as smooth as possible. Car was Volkswagen certified, and he was ve Knew which car I wanted, test drove it, and Bob made the testing and buying process as smooth as possible. Car was Volkswagen certified, and he was very upfront with all the details. Great service. More

White Sportwagen My company wanted a white Jetta Sportwagen for our service vehicle. VWCL had one. I did not put a hold on it, waited too long, and wouldn't you know, My company wanted a white Jetta Sportwagen for our service vehicle. VWCL had one. I did not put a hold on it, waited too long, and wouldn't you know, it sold before I could get my hands on it. Turned out there were not many in the local area. Bob Langenberg was able to locate one in a neighboring state and did a dealer trade. He brought it to Crystal Lake, for a great price, gave me a fair price on my trade, and handled most of the transaction over the phone. When I came in to the dealership, the paperwork was ready, waiting for me to sign, and I was out in an hour. This is the second vehicle I have purchased from Bob and VWCL in the past six months. Both transactions went smooth and I could not be happier with the service I received More

In And Out I was looking online for weeks, trying to find a car that was in my price range, but that was also a step up from what I had been driving. I was sick I was looking online for weeks, trying to find a car that was in my price range, but that was also a step up from what I had been driving. I was sick of all the call backs and decided to just go to a dealership and drive a couple of cars. The second was Volkswagen of Crystal Lake. I never looked back. I bought a CC the same day. Bob Langenberg made things very simple. Customer service was tremendous. I got this car for way under the sticker value and love my new ride. Thanks VW of Crystal Lake... More

Good Team Effort I Recently purchased a beautiful, used 2013 Audi A5 from VWCL. I had a good sales experience from a young salesman with only 3 months on the job. Hi I Recently purchased a beautiful, used 2013 Audi A5 from VWCL. I had a good sales experience from a young salesman with only 3 months on the job. His name was Grant Carey. I was surprised at his knowledge of the Audi systems, especially since it was the only Audi on the property. He was polite and worked hard for my business. Bob and Mike, as Managers, were very supportive of this young man and the process went smoothly from my perspective. Dan, the Business Office Manager, was very knowledgeable and his vast experience was evident. I returned today, four days after purchase, to test out their "free car was for life" policy. The cashier, Jenna, was very helpful to explain the process and my car was cleaned like new by Dave. All in all a great Team Effort at VW of Crystal Lake. More