Fox Valley Volkswagen Crystal Lake

Quick, Easy, and Convienent I went to purchase my car and I had done lots of research beforehand. I knew exactly what car I wanted and the process of purchasing and leaving with I went to purchase my car and I had done lots of research beforehand. I knew exactly what car I wanted and the process of purchasing and leaving with it took a little under two hours from when we arrived. My offer was accepted the first time for a fair price that was comparable to other VW dealers. They tried to push the extras as they have to do, but didn't pressure or harass me when I declined and made it clear I was trying to get going for an event I had to get to. More

Quick and Painless We came in with a limited budget, not only did Mike help us find the perfect car for us he was more than willing to work with our budget. He made the We came in with a limited budget, not only did Mike help us find the perfect car for us he was more than willing to work with our budget. He made the experience enjoyable and I would recommend anyone looking for a new or used car to stop by. More

Great Service I had a very pleasing experience throughout the whole process of buying a new car! Great experience, great prices, and amazing service! Would recommen I had a very pleasing experience throughout the whole process of buying a new car! Great experience, great prices, and amazing service! Would recommend to anyone looking for a quality vehicle. More

Great Experience I worked with Bruce Jones during the purchase of a new Volkwagon Passat Limited Edition. He was very knowledgeable, professional, and very honest. I v I worked with Bruce Jones during the purchase of a new Volkwagon Passat Limited Edition. He was very knowledgeable, professional, and very honest. I visited the dealership 2 times before I finally purchased my car on the 3rd time and during this time Bruce did not annoy me with constant phone calls. He did not pressure me one way or another. I tried out 6 other vehicles in the same category and ended up with the Volkswagen. I came back to the dealership because of Bruce. He knew a lot about the car and the different packages and was very helpful with getting me a great price. I would definitely return to work with Bruce again. More

Excellent Mike is friendly as is the other staff and I've purchased 2 Volkswagens and referred a friend and she purchased as well. I'm impressed with the servic Mike is friendly as is the other staff and I've purchased 2 Volkswagens and referred a friend and she purchased as well. I'm impressed with the service overall. More

Great buying experience I worked with Derek Erickson during the purchase of a new GTI. He was knowledgeable, professional and easy to work with during the entire process. A I worked with Derek Erickson during the purchase of a new GTI. He was knowledgeable, professional and easy to work with during the entire process. All buying experiences should be this good. More

DENT IN FENDER I took my VW in for service because my AC went out. I had a warranty I bought from VW. They told me they had to wait for the adjuster to look at it I took my VW in for service because my AC went out. I had a warranty I bought from VW. They told me they had to wait for the adjuster to look at it because they did not sell me a VW warranty. It took over a week for them to fix the problem. I got my car back and it sat at home over the weekend, and on Monday I found the dents in my fender, two of them. It was obvious the dents were made by the mechanic leaning on the fender. I talked to my neighbor who also had issues with VW and he tod me they would deny it, he was CORRECT. I was unhappy. I waited for a couple of weeks and went back and the service man and he said I think the fender is structural and they could not of done it. I opened the hood when I got home and was able to reach the back of the dents and push most of it out with my thumb. Structural my A**. It was BS. I noticed that they did not put the dust caps on the back of the AC refill lines. THEY DID NOT PUT ALL OF THE PARTS BACK. You better take pictures of your car before you send it in for service. They are not nice people. I will never buy from them again. More

Great Client Advisor, Mike Costello! I came into Anderson Volkswagen of Crystal Lake just to look with no real intention of making any decisions because of my financial situation. We met I came into Anderson Volkswagen of Crystal Lake just to look with no real intention of making any decisions because of my financial situation. We met Mike Costello and he sat down with us and took the time to listen! That's it, no sales pitch just listened. We told him what we needed and he had to do some work to make something happen. He was on our side the whole time and truly cared. Long story short we walked out with a 2015 Jetta with the tech pkg for an amazing price! Give Mike a try, great cars, dealership and a honest great guy. More

VW of crystal lake sales are very professional I bought I 2016 Tiguan and could not be happier. Derek Erickson is the best salesperson and very professional. He is easy to work with and provides in I bought I 2016 Tiguan and could not be happier. Derek Erickson is the best salesperson and very professional. He is easy to work with and provides in-match customer service. He even drove the SUV to my house and brought another employee in another car so that I don't have to drive him back to the dealership. I'm looking forward to work with him in the future. More

Great Experience This was my first time buying car from a dealer, and it was a great experience. Volkswagen of Crystal Lake is a super comfortable place to buy a car, This was my first time buying car from a dealer, and it was a great experience. Volkswagen of Crystal Lake is a super comfortable place to buy a car, and there sales team was very helpful in the process. More