Fox Valley Volkswagen Crystal Lake

Worst first car buying experience ever. Service since I bought my 2015 golf tdi has been horrendous. Was told I would have to wait an hour to have my front left tire pressure checked. Now ha Service since I bought my 2015 golf tdi has been horrendous. Was told I would have to wait an hour to have my front left tire pressure checked. Now have been waiting since November for VW to buy back my car and no one at the dealer can seem to give me any information on what is going on. I'm treated like a jerk every time I call or go in when it's they who have wronged me. Seriously hate this dealership with a passion!!!! More

Awesome people and great service Derek was my salesman and he did everything in his power to get me into the car I wanted. He was awesome throughout my car buying process, I felt like Derek was my salesman and he did everything in his power to get me into the car I wanted. He was awesome throughout my car buying process, I felt like he was a friend car shopping with me not my salesman. I highly recommend buying a car from this dealership with Derek. I also did the financial paperwork with Casey and he was amazing. He explained each step in terms I could understand and gave me advice about my situation. He is a super down to earth guy who is personable and fun. This dealership will do whatever it takes to get you into the car you want. More

Fast, Helpful, Informative As a first time car-buyer, I was very satisfied with my experience at Anderson of Crystal Lake. I have always wanted a Volkswagen Tiguan, so going in As a first time car-buyer, I was very satisfied with my experience at Anderson of Crystal Lake. I have always wanted a Volkswagen Tiguan, so going into it, I knew exactly what I wanted. Derek helped me get the right car for me with everything I needed. He didn't pressure me into getting things that I didn't want or need. I was very nervous going into the process since I had never bought my own car, but Derek explained everything to me and helped me understand the whole process. More

Terrible experience with assistant manager and incompetent m After having my gti towed to this terrible dealership,I starting by talking to Josh, who wasn't to bad. It's when I started to deal with the assistant After having my gti towed to this terrible dealership,I starting by talking to Josh, who wasn't to bad. It's when I started to deal with the assistant manager Matt that all the terrible things that happen with customer satisfaction went downhill! First Matt has incompetent mechanics working him. They completely misdiagnosed my misfire as needing new fuel injectors,seals,coil packs, spark plugs, decarb of my intake and a new rear main seal which would of been $2500.00 bucks. After myself needing to call them to find out any updates about my car I was gloriously put on the phone with a wonderful person named John that has the personality of a sloth. He couldn't tell me if my car waso in the same solar system but did inform that my car was MISDIAGNOSED by, as Matt calls them, a "professional" mechanic. And that NOW it was in need of, ready, new cylinder, valves, timing chain and tensioner for a new grand total of $5000.00 So after speaking to Matt the assistant manager mind you and telling him how that was a very big oops he wanted to argue with me that there is no way his mechanic could of saw that in the beginning and that after starting to swap the fuel injectors that the car didn't need the "professional" mechanic figured it wasn't that issue at all. So while I told him that was more than I could afford and said I wanted my car out of there and I'm not paying for a misdiagnosis, he told me he wasn't releasing my car to a tow truck until payment. I said ok that's fine I will figure it out and after that he said well" I guess you need the money more than us so I'll eat the diagnosis" and then hung up. I called him back wanting a email for the diagnosis and said no way , without payment he's not giving me anything. OK fine, release my car and keep the diagnosis. So finally he released my car from Anderson vw jail, still never admitting fault or trying to work something out. Oh he did say NEVER BRING YOUR CAR HERE AGAIN!! Yea, don't worry about that! Just a fyi, be careful if you bring your car to Anderson vw cause you might be in for a very rude awakening! More

Service Department nightmare Service department is very rude. We had an appointment with a manager and never came. Finally a sales manager came and did not know anything and had t Service department is very rude. We had an appointment with a manager and never came. Finally a sales manager came and did not know anything and had to explain what was wrong again. Never going back there again. More

Great Place To Buy A Car! My son bought a used Toyota Primus there last week. The staff treated us so fair and worked with us making the whole transaction very pleasant. It's My son bought a used Toyota Primus there last week. The staff treated us so fair and worked with us making the whole transaction very pleasant. It's been a long time since I had a dealership make car buying such a pleasure. Thanks especially to Cases for helping us out! More

Comfortable experience I bought a pre-owned Toyota Camry just over a year ago so this review is long overdue. However, I did want to express my genuine appreciation to Bob I bought a pre-owned Toyota Camry just over a year ago so this review is long overdue. However, I did want to express my genuine appreciation to Bob L for his excellence in facilitating the process. I had been researching for weeks before narrowing down my list and visiting dealerships with specific pre-owned car in mind (with the goal of finding a reliable, reasonably priced car that would last). Bob patiently fielded my questions and was very helpful in ensuring that I was as fully informed and as comfortable as possible with the purchase. In the end, the suspension did need some unanticipated work but I was very pleased with his personal awareness of the vehicle's history, with his vested concern for me to receive a quality deal, and with the overall experience. A year later now, I continue to believe that I was well served and advised in buying the best car available within my price range and I would definitely recommend Bob's assistance to others. More

Great Service I took my daughter in to buy her first car and Mike the salesman was outstanding. A special thank you to Paul Vance for making us feel like we were fa I took my daughter in to buy her first car and Mike the salesman was outstanding. A special thank you to Paul Vance for making us feel like we were family during the purchase. More

Lowest price , painless experience Mike Costa gave me the best deal first time around just like I asked. I was treated very well at the dealership by everyone. If they didn't know the a Mike Costa gave me the best deal first time around just like I asked. I was treated very well at the dealership by everyone. If they didn't know the answer to my question they told me so. A thumbs up experience. Lowest price compared all the other dealerships with the same used car. More

Great people The dealership is nice place with great people to work with. They helped get the right vehicle for the right price. I would recommend other people. The dealership is nice place with great people to work with. They helped get the right vehicle for the right price. I would recommend other people. More