Fox Valley Volkswagen Crystal Lake

Great service I had to have my Jetta towed to the dealer after hours. The next morning Allen Shapiro informed me they found a black walnut lodged in the brake. (R I had to have my Jetta towed to the dealer after hours. The next morning Allen Shapiro informed me they found a black walnut lodged in the brake. (Random act of nature) He had the car checked over and provided a full report. Quick service, super nice, great job. Thanks! More

Maintenance Great service and the work was done in a timely manner. I would recommend VW of Crystal Lake to anyone driving their cars. Thank you Great service and the work was done in a timely manner. I would recommend VW of Crystal Lake to anyone driving their cars. Thank you More

Good customer service This is a good dealership with the customer in mind. Very conscientious and listens to customers needs. Car was washed and service desk went through d This is a good dealership with the customer in mind. Very conscientious and listens to customers needs. Car was washed and service desk went through details of work done. More

Top Notch! I have to say that the service department at VW of Crystal Lake is like nothing I’ve ever experienced, Alan Shapiro is incredible, kind, courteous, an I have to say that the service department at VW of Crystal Lake is like nothing I’ve ever experienced, Alan Shapiro is incredible, kind, courteous, and professional, always exceeds expectations. More

Best experience buying a car. Great experience buying a car. Staff was very knowledgeable and accommodating.In and out in about 2 hours.which is the fastest ever at a dealership fo Great experience buying a car. Staff was very knowledgeable and accommodating.In and out in about 2 hours.which is the fastest ever at a dealership for me buying a car. More

Car lease I found Volkswagen of Crystal Lake to be professional, courteous, and fair. My sales person Derek Erickson answered all my questions, was very profess I found Volkswagen of Crystal Lake to be professional, courteous, and fair. My sales person Derek Erickson answered all my questions, was very professional The financing officer Alan explained everything in detail to my satisfaction. More

Nice folks Just got a new key programmed. Everyone was helpful and courteous. Store and waiting area very neat and clean. Got an unexpected free car wash too. Just got a new key programmed. Everyone was helpful and courteous. Store and waiting area very neat and clean. Got an unexpected free car wash too. More

Service for Golf R Everything done right, on time, as expected. Clean and friendly atmosphere. Everything was explained. Prices are fair. Easy to set up appointment. Wil Everything done right, on time, as expected. Clean and friendly atmosphere. Everything was explained. Prices are fair. Easy to set up appointment. Will come again. More

Top of the line dealership. We purchased our 2015 VW Beetle Convertible from Crystal Lake VW on 6/1/17. We live in Chicago but it was well worth the drive & time to find the exac We purchased our 2015 VW Beetle Convertible from Crystal Lake VW on 6/1/17. We live in Chicago but it was well worth the drive & time to find the exact vehicle we where looking for. From our initial contact with Heather Lublink and Leah Smalley to the final paperwork with Casey Sleeman in finance the service was great in getting our deal put together. Dennis Daum the General Sales Manager was great in helping us get the final price that we thought was very fair. Last but not least I have to give kudo's to Bruce Jones our client advisor who spent hours with us going over the car details & test driving it before we made our decision to buy. Bruce made sure everything I wanted done was done & even helped getting our car delivered to Florida. Bruce was there to help in anyway during his working hours and even when he was off. THANK YOU BRUCE and thank you all that helped us get the car we wanted at the right price. More

Fast Service lacking the wow I stopped in 6/13 for 10k service on my GTi, no appointment in servicexpress so that was convenient. The service rep told me it would be between 45min I stopped in 6/13 for 10k service on my GTi, no appointment in servicexpress so that was convenient. The service rep told me it would be between 45min to an 1hr 15min. And made sure that fit my schedule. Great so far. They were complete in about 50min. So right in the window as stated. I'm happy at this point. Until I drive off in my just serviced and just "washed" car. I guess saying it was washed was a bit generous. It was still wet so hard to tell. When I got to my destination I can see all of the rag marks on the car like they wiped it down with something not clean. And then on the hood there was a big greasy hand print from the service tech closing the hood. My car actually was now dirtier than when I brought it in. This is unacceptable as far as a car wash. So although the service was fast the wash was not a wash at all. Very disappointed. More