Fox Valley Volkswagen Crystal Lake

Just a good guy to work with He talks to you like a person. Doesn't make you feel intimidated or out of your element. No question is a dumb question. Just genuinely approachable a He talks to you like a person. Doesn't make you feel intimidated or out of your element. No question is a dumb question. Just genuinely approachable and friendly. Always makes sure to follow up and follow through. Id definitely go to him first for my next car. More

Fantastic salesmanship Frank helped us out on looking for a car. He was able to answer all our questions, and was very friendly. He was able to show us all the cars in our p Frank helped us out on looking for a car. He was able to answer all our questions, and was very friendly. He was able to show us all the cars in our price range and he knew all the features. More

Very kind and personable. I don’t know too much about cars, but at no point did I ever feel like I was being talked down to when making a selection. Thank you! I don’t know too much about cars, but at no point did I ever feel like I was being talked down to when making a selection. Thank you! More

Great salesman I have been helped by plenty of salesmen, and no one has made me feel as comfortable as Frank. I have sent my sister and in laws to him because I know I have been helped by plenty of salesmen, and no one has made me feel as comfortable as Frank. I have sent my sister and in laws to him because I know he will serve us with honesty and fellowship. Will continue to recommend him to others. More

Amazing experience! It is refreshing to get my questions answered without the typical back and forth or "just come in and see" It was amazing to have an honest caring ind It is refreshing to get my questions answered without the typical back and forth or "just come in and see" It was amazing to have an honest caring individual spearhead my car buying process. Leah made me feel like a friend getting a good deal and I could not be happier! THANK YOU!!! More

Frank is my man!!! Frank was a mad genius. He listened to everything I needed and like clockwork he presented me to the perfect car. I would highly recommend frank and t Frank was a mad genius. He listened to everything I needed and like clockwork he presented me to the perfect car. I would highly recommend frank and this dealership. More

Thumbs up Frank was very helpful in finding what we were looking for without feeling pressured. We left feelling we had made the right choice in our purchase. Frank was very helpful in finding what we were looking for without feeling pressured. We left feelling we had made the right choice in our purchase. More

Friendly and honest service I came in looking for a vehicle for myself and this gentleman was kind enough to show me across the showroom and give me honest details about each car I came in looking for a vehicle for myself and this gentleman was kind enough to show me across the showroom and give me honest details about each car More

Great experience with this dealership and their team I recently got a car from Volkswagen. Bruce showed me two cars that I was really interested in and had great knowledge of them both. I wound up going I recently got a car from Volkswagen. Bruce showed me two cars that I was really interested in and had great knowledge of them both. I wound up going with a bug since I really like those cars. Once the decision was final Bruce got his team members, Lindsay and Nick to come talk with me and they both worked with me to help get me in this car. I'm really glad I got to work with them because they provided great customer service to me and my mother and got all of our questions answered and situation handled. I'm glad I came to this dealership. I wasn't let down by anyone there and I will definitely recommend you guys to my friends and family. More

Very good Solved our problems within one visit a last minute notice same day. Provide a competitive price for parts and labor. And would use them again Solved our problems within one visit a last minute notice same day. Provide a competitive price for parts and labor. And would use them again More