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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Friendly and accommodating Found a car online and was contacted right away to come in and take a look. The staff were very attentive and friendly (even though we brought our 2 v Found a car online and was contacted right away to come in and take a look. The staff were very attentive and friendly (even though we brought our 2 very young children). They helped us get what we feel was the best deal on the car we wanted and made it as fast and painless as possible. More
Fantastic experience Simple buying process. They made it easy to buy a car and I would recommend to anybody. Not a typical car buying experience. Thank you! Simple buying process. They made it easy to buy a car and I would recommend to anybody. Not a typical car buying experience. Thank you! More
2017 Tiguan is an awesome car Derrek was awesome and worked with us to overcome budget ad credit obstacles during the transaction. We were ready for a new safe car. That's exactly Derrek was awesome and worked with us to overcome budget ad credit obstacles during the transaction. We were ready for a new safe car. That's exactly what we got! More
Service Very fast service and very knowledgeable parts guy who helped me find accessories for my car that fit what I want to do to it Very fast service and very knowledgeable parts guy who helped me find accessories for my car that fit what I want to do to it More
service is what matters I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm I like Volkswagens, I have over 277,000 miles on my old one, and recently purchased a used one that had a service issue that was a bit out of the norm. (It was not purchased at this dealership) I understand that things take time, and that it was a unique situation, but C.K. in the service department lied to me, was rude, and not helpful at all. I do have to add that the receptionist, porter & mechanic that I spoke to were all very pleasant and helpful. EDIT 10/9/18 - The Location Manager reached out to me to remedy this situation. I am happy with the outcome. Thank you. More
Top Noch Service This is our third car we have purchased from VW Crystal Lake/ Anderson Motor Group and as always they go above and beyond! No pressure and straight fo This is our third car we have purchased from VW Crystal Lake/ Anderson Motor Group and as always they go above and beyond! No pressure and straight forward! Work with us to get the best deal for us! More
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Best car buying experience in my life! Amazing! The best staff and service you could ask for! The entire Anderson VW team in Crystal Lake, IL went above and beyond our expectations! A sp Amazing! The best staff and service you could ask for! The entire Anderson VW team in Crystal Lake, IL went above and beyond our expectations! A special shout out to our very attentive and thorough salesman, Frank! The entire team went the extra mile to find the perfect car for our family! More
![](https://cdn-user.dealerrater.com/images/lotshot/c8c5811c-eb57-4f4d-8c7b-7fc51e458eb8-orig-th.jpg)
Excellent experience This is our 2nd car from Crystal Lake VW. Excellent customer service. Very efficient car buying experience. Highly recommend and I would buy from them This is our 2nd car from Crystal Lake VW. Excellent customer service. Very efficient car buying experience. Highly recommend and I would buy from them again More
Outstanding Service. Honestly, one of my best experiences ever at a dealership. You are taken care of every step of the way through the process it doesn’t feel like you ar Honestly, one of my best experiences ever at a dealership. You are taken care of every step of the way through the process it doesn’t feel like you are being forced to buy anything, they identify what fits best with your needs and get you the car that best fits you. They take time with you help explain anything you may have questions about, very knowledgeable and caring people. I will be a repeat customer. More
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Best experience and customer service! Trevor and Casey made my car buying experience as easy and hassle free as possible. They were both very attentive to my requests and made sure to get Trevor and Casey made my car buying experience as easy and hassle free as possible. They were both very attentive to my requests and made sure to get me the best and most affordable deal possible. They both worked very hard to make sure I was a happy customer. I love my new VW Passat!!! I will definitely go back for any future car needs. More