Fox Valley Volkswagen Crystal Lake

A great place to buy a car. Frank was both friendly and knowledgeable salesman. The staff was engaged with me, but in a comfortable, low pressure way. Interested in selling me a Frank was both friendly and knowledgeable salesman. The staff was engaged with me, but in a comfortable, low pressure way. Interested in selling me a car, of course, but interested in making sure I was finding the right car for me. We were able to strike a great deal More

Great Experience I was dealing with the service manager who was very helpful in that I have been very concerned about a beeping noise in my car.. He and another employ I was dealing with the service manager who was very helpful in that I have been very concerned about a beeping noise in my car.. He and another employee took my car out to see if they heard the beeping, of course it didn't beep when they had it. When I went to pick my car up it was snowing a lot but the service manager still took the time to drive my car with me, again no beep! It was just the fact that he took the time to take the car out again. Of course on my way home it started beeping again, but due to the weather I didn't take my car back, but today it only beeped once. The service manager did tell me to bring the car in any time it starts beeping again. More

In and out within good timing I was able to schedule my oil change at the desired time without question. They seem to be quite accommodating with the schedule. Love the complementa I was able to schedule my oil change at the desired time without question. They seem to be quite accommodating with the schedule. Love the complementary car wash with the service. One less thing I have to run and do. Overall satisfied. They gained a returning customer. More

Very easy and great customer service The team was friendly and easy to work with. Frank was an awesome sales man and Casey and Bruce made finanacing easy. Over all great experience The team was friendly and easy to work with. Frank was an awesome sales man and Casey and Bruce made finanacing easy. Over all great experience More

Warranty fix trans fluid lines Great service and clear service details with use of warranty. Alan took the time to call on the warranty and was able to give me a clear time line as Great service and clear service details with use of warranty. Alan took the time to call on the warranty and was able to give me a clear time line as to the service needed. More

Was looking for a used SUV Went in looking for a used SUV talked with the salesman and looked at the car then while getting numbers for payment talked about leasing instead of b Went in looking for a used SUV talked with the salesman and looked at the car then while getting numbers for payment talked about leasing instead of buy so we leased an Atlas. Very pleased with our choice and very happy with the staff. More

Always a great experience! I always take my car here because the people are friendly and always can get me in with little notice! The wait is what was promised, and they have I I always take my car here because the people are friendly and always can get me in with little notice! The wait is what was promised, and they have Internet in the waiting area, so I was able to work! Nice waiting area too, with a little desk top for your laptop! Highly recommend! More

A great buying experience! This was the second Volkswagen dealership I’ve visited, with being said when the time comes to buy another VW I will definitely come back. They liste This was the second Volkswagen dealership I’ve visited, with being said when the time comes to buy another VW I will definitely come back. They listened to our issues with the first dealership they treated my family with respect and they went above and beyond helping us purchase a VW. I can not say thank you enough to the staff for their professionalism. More

Car problems I had to bring my VW in for a several leaks. I worked mostly with xx. Absolutely fantastic, he treated me like I was the only customer he had to work I had to bring my VW in for a several leaks. I worked mostly with xx. Absolutely fantastic, he treated me like I was the only customer he had to work with. I was given a loaner car, kept informed about how long it might take to order the parts and when my car would be ready. Great experience during a stressful time. More

Excellent!! The customer service experience I received at the dealership was Top Notch!!! They were extremely knowledgeable on all aspects of the vehicle I was pu The customer service experience I received at the dealership was Top Notch!!! They were extremely knowledgeable on all aspects of the vehicle I was purchasing and made the entire process seamless!!! Best car buying experience I’ve ever had! More