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Fox Valley Volkswagen Crystal Lake
Crystal Lake, IL
618 Reviews
Located in Crystal Lake, IL, Volkswagen of Crystal Lake provides our customers with a stress-free sales experience and a finance department that can find financial solutions to save you money and fit within any budget or credit situation. In fact, our website offers several online tools like a Payment Calculator or our Get Pre-Approved feature that help you plan ahead. We are your one-stop shop for finding your next vehicle.
We offer free car-washes for as long as you own your vehicle, vehicle pick up and delivery and shuttle service. Don't forget about our dog area (we're pet friendly!) and our outdoor fireplace.
Our service department can take care of anything your VW needs - from oil changes and tire rotations to engine and transmission work.
Our customers are our number one priority and motivator - above all else, we strive to deliver a superior experience. We make auto easy for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 618 reviews
March 06, 2019
New Atlas Leased a new Atlas from CLVW, very easy process and they were very professional. The process was quick and the price was fair. Recommend them for an Leased a new Atlas from CLVW, very easy process and they were very professional. The process was quick and the price was fair. Recommend them for any new VW purchase. Trevor knows everything about his products and that’s a rare but welcome attribute in customer sales today. Well done! More
by Atlas2019
Employees Worked With
Bruce Jones, Trevor Awe, Leah Ruscitti-Smalley, Trevor Ramoska, Fabian Brooks
March 03, 2019
Pleasant staff, really tried to make the deal work. Trevor and Fabian made many suggestions to stay within budget. They were sincere in wanting to keep us as customers. The dealership gives extra incent Trevor and Fabian made many suggestions to stay within budget. They were sincere in wanting to keep us as customers. The dealership gives extra incentives to build a relationship with you. They build community as they sell cars. I also appreciated the staff diversity. Quality of vehicle supurb. One regret, did not get exterior and interior colors I wanted and that was disappointing.only reason for less than excellent rating. I wondered how hard they looked. More
by Scouty
Employees Worked With
Trevor Awe, Derek Erickson, Fabian Brooks
March 03, 2019
New car Worked very hard to get the deal I was looking for in the car I bought from this dealership .trevor was very knowledgeable about all of the features i Worked very hard to get the deal I was looking for in the car I bought from this dealership .trevor was very knowledgeable about all of the features in the vehicle... More
by Marksphone
Employees Worked With
Bruce Jones, Laura Waclaw, Trevor Ramoska
March 03, 2019
Derek and Fabian, thank you Thank you for working with us. Appreciate your honesty and flexibility. Your staff was friendly, showroom was clean and easy to the eyes. Very quick Thank you for working with us. Appreciate your honesty and flexibility. Your staff was friendly, showroom was clean and easy to the eyes. Very quick process going through finance. We will be return customers More
by Mrs B
Employees Worked With
Fabian , Bruce Jones, Derek Erickson, Leah Ruscitti-Smalley
February 27, 2019
Truly appreciate everyone ! Thank you from the bottom of my heart! My mom couldn’t be happier with her new VW and all the features she got for such a great price!!! Thank you from the bottom of my heart! My mom couldn’t be happier with her new VW and all the features she got for such a great price!!! More
by tylermcmillin1992
Employees Worked With
Frank Mustari, Bruce Jones, Trevor Awe, Derek Erickson, Dan Brzozowski, Nick Faciano, Leah Ruscitti-Smalley, Colleen Hancock, Alex Silva, Casey Sleeman
February 26, 2019
Great customer service From the moment I entered I felt very comfortable. There was never any pressure to buy. I took a test drive with Derek. He was very knowledgeable a From the moment I entered I felt very comfortable. There was never any pressure to buy. I took a test drive with Derek. He was very knowledgeable and answered all my questions. Great experience and I went back a few days later to lease my new Tiguan! More
by JRader71
Employees Worked With
Derek Erickson, Dale Schuring, Lucas Davis, Leah Ruscitti-Smalley
February 26, 2019
Franktastic Frank was amazing to work with throughout my car deal. He did a great job at going over the car, and it’s features. Bruce in finance was also great to Frank was amazing to work with throughout my car deal. He did a great job at going over the car, and it’s features. Bruce in finance was also great to work with. I loved how quick and easy the process was. More
by Cristinabrzozo
Employees Worked With
Frank Mustari, Bruce Jones, Dan Brzozowski
February 25, 2019
Buying a Car The entire process of becoming a VE Family member was outstanding. The sales team answered every question in record time. The evaluation of my tra The entire process of becoming a VE Family member was outstanding. The sales team answered every question in record time. The evaluation of my trade was more than fair. They took every possible discount into effect. Their #1 goal is customer service. Thank you Frank!!!! More
by Can’t Stop Smiling
Employees Worked With
Frank Mustari, Casey Sleeman
February 24, 2019
Fantastic dealer experience . My service writer was exceptionally knowledgeable and helpful throughout the whole experience. All the employees were extremely nice to me and my fa . My service writer was exceptionally knowledgeable and helpful throughout the whole experience. All the employees were extremely nice to me and my family I will keep coming back to this dealership More
by Password2006$
Employees Worked With
C.K. Thakkar
February 23, 2019
Best upfront pricing and very responsive dealer I shopped around on line and VE of Crystal Lake was the best with upfront pricing no hidden or surprising add on. Internet sale team is the best I ha I shopped around on line and VE of Crystal Lake was the best with upfront pricing no hidden or surprising add on. Internet sale team is the best I have dealt with and I drove 69 minutes to buy my vehicle. Very happy with the whole professional team at VE of Crystal Lake IL. Ali More
by Ali Nouwairi
Employees Worked With
Jeff, Bruce Jones, Dan Brzozowski, Leah Ruscitti-Smalley, Tim Butkus
