Fox Valley Volkswagen Crystal Lake

Great Buying Experience Friendly salesperson - no high pressure tactics. Accurate website pricing aided the process. Loan process was completed online too so final paperwor Friendly salesperson - no high pressure tactics. Accurate website pricing aided the process. Loan process was completed online too so final paperwork only took fifteen minutes. More

good experience usually do not accompany husband on auto purchases as they're usually long and drawn out. and would rather have a root canal. but this time i did and usually do not accompany husband on auto purchases as they're usually long and drawn out. and would rather have a root canal. but this time i did and it was a good experience. marshall was friendly and did everything he could to make it a good experience that ran smoothly. . just one suggestion and that would be to check your telephone system. . called twice and it did not go through to dealership. have no idea where it went but it's the number that you have on your business cards so it would behoove you to check out the problem. More

Awesome! Everyone was great! We will definitely come back. Nick is a great guy. Felt very comfortable there. Would highly recommend everyone to go to VW Everyone was great! We will definitely come back. Nick is a great guy. Felt very comfortable there. Would highly recommend everyone to go to VW More

Great Experience Buying My New Alltrack The Crystal Lake VW team made my car buying experience very easy. They were all extremely helpful, knowledgeable, and easy to work with. Danielle was The Crystal Lake VW team made my car buying experience very easy. They were all extremely helpful, knowledgeable, and easy to work with. Danielle was very personable and was able to work with her wonderful finance and management team to put together a great deal for me. More

Lock Nut Tool for Flat Tire My daughter had a late evening flat, after the service department had closed, and we didn't have the special tool for the lock nut. Called VW and ask My daughter had a late evening flat, after the service department had closed, and we didn't have the special tool for the lock nut. Called VW and asked for Dan the sales manager. He came over with a loaner TIGUAN until his service team could bring the lock nut tool the next morning, and then they fixed (plugged) the flat. EXCEEDED my expectations for great service More

Great new car sale service I have bought many new cars from other dealers and in most cases it was a real drag. Marshall and the rest of the VW team were terrific! I will defi I have bought many new cars from other dealers and in most cases it was a real drag. Marshall and the rest of the VW team were terrific! I will definitely come back to buy my next vehicle. More

Excellent experience at VW of Crystal Lake Had an awesome experience with this dealership in the purchase of my new Atlas! Met initially with Marshall to arrange for test drive and continued t Had an awesome experience with this dealership in the purchase of my new Atlas! Met initially with Marshall to arrange for test drive and continued the negotiation of final sales price with Sales Manager Casey Sleeman. Comfortable back and forth discussion to find mutual cost and was stress free. Agreed upon a deal and decided to purchase but informed them I was going out of town on business but wouldn’t be able to pick it up for a few days. Put a deposit on the car and worked with Casey via text and email on all essentials for paperwork to get processed. Casey then went WAY over the top by picking me up at the airport when I returned instead of having to grab a cab or Uber. What an unexpected treat to have and was greatly appreciated! Casey realizes the role that customer service plays in the purchase of a new car and that car buying like everything is evolving. Gestures like these will continue to set aside this dealership from others as providing a great place to buy a car from! More

Purchased a car Purchased a new atlas! Frank made our buying experience really great! It’s a beautiful car and we are so happy we made the choice to buy it! Purchased a new atlas! Frank made our buying experience really great! It’s a beautiful car and we are so happy we made the choice to buy it! More

Great staff! Had great experiences with Trevor, Frank, Casey, Bruce, and Eric! All staff members I encountered had a great attitude and were ready and willing to h Had great experiences with Trevor, Frank, Casey, Bruce, and Eric! All staff members I encountered had a great attitude and were ready and willing to help in any way they could. Everybody I worked with made an effort to make connections with me as both a customer and a person. Great staff and would recommend to anyone interested in purchasing a new car. More

Best Customer Service Anderson team was awesome it’s started by a phone call with Leah then at BMW Michelle was great guided me to Volkswagen. I met Leah then handed off to Anderson team was awesome it’s started by a phone call with Leah then at BMW Michelle was great guided me to Volkswagen. I met Leah then handed off to Marshall the salesman. Marshall walked me through the car I picked out great process. Want to point out 2 other is Casey and Eric they went way above of customer service Thank you Team More