Fox Valley Volkswagen Crystal Lake

Easiest car buying experience Our salesman Joe found the vehicle with our must have items and all the wish list items for what we were willing to pay. It was a no pressure and rel Our salesman Joe found the vehicle with our must have items and all the wish list items for what we were willing to pay. It was a no pressure and relaxed car buying experience. We were in and out in about an hour and a half. It wasn’t just because we were one of the first customers of the day but also because Joe listened to what we wanted and knew exactly what was on the lot and didn’t waste our time. I had strange demands... like I don’t want a black or gray car and no black interior (because of our white dog). The finance department was friendly, efficient, and helpful (yes! Helpful). More

Easy, trustworthy, considerate, enjoyable Trevor is incredibly knowledgeable straight forward, and listens to your needs and wants. On the day of the purchase we also had the pleasure of worki Trevor is incredibly knowledgeable straight forward, and listens to your needs and wants. On the day of the purchase we also had the pleasure of working with Max who had a clear passion and knowledge of cars too. Both gentleman were accommodating of my family, especially my 3 year old. They went above and beyond and played with my little guy and model cars as we signed papers and asked questions. Can not say enough positive things about these two and everyone we came into contact with at the dealership. We LOVE our Atlas!! Thank you for making the buying process easy and smooth!! More

Nice place to get new car. Very nice place to buy a new car.Stuff are so friendly, professional and helpful, specially Joe.I will highly recommend Volkswagen Dealership of Cryst Very nice place to buy a new car.Stuff are so friendly, professional and helpful, specially Joe.I will highly recommend Volkswagen Dealership of Crystal Lake IL. Thank you guys for your job. More

Quick, Fair, Professional Great experience, I came in with my guard up expecting this to be a hassle to trade in my car and to get a new one. But everyone that I dealt with w Great experience, I came in with my guard up expecting this to be a hassle to trade in my car and to get a new one. But everyone that I dealt with was professional, upfront on pricing and was very fair on offer for my car which made the process of buying a new one very simple. I was driving home in my new car in under 2.5 hours from walking in the door as a new customer. Joe was great and very honest; I asked some questions that he was unsure of the answer and he got the right person to answer my questions. I appreciate the fact that he wasn't just going to guess or throw answers my way just to get the sale. I would highly recommend working with Joe and Eric! Nick was the manager that introduced me to Joe and I appreciate him assigning me to a honest salesman. More

Great Staff! Thank you to everyone at Crystal Lake VW for all of your hospitality! I am so excited to becoming a new VW owner and thanks to you guys my process was Thank you to everyone at Crystal Lake VW for all of your hospitality! I am so excited to becoming a new VW owner and thanks to you guys my process was easy and enjoyable! More

Not pushy and annoying!! Danielle was a fabulous saleswoman to help me through the whole process of car shopping/buying as a single woman! She found me the perfect car to fit Danielle was a fabulous saleswoman to help me through the whole process of car shopping/buying as a single woman! She found me the perfect car to fit my needs and the entire process was painless! Thank you so much!! More

Made my first purchase nice easy! Had a nice and easy purchase of this pre-owned VW GTI Rabbit. Everyone I dealt with was friendly and helpful. Would have been nice if team told me abo Had a nice and easy purchase of this pre-owned VW GTI Rabbit. Everyone I dealt with was friendly and helpful. Would have been nice if team told me about the service routines. Just watch out for additional charges on your final itemized bill! They added a $400 ShadowMark charge which I absolutely didn't know about! More

AMAZING Danielle was the best with helping me find a reliable, newer low mileage vehicle! Would 100% recommend her and Casey to anyone!!!! So happy I got to Danielle was the best with helping me find a reliable, newer low mileage vehicle! Would 100% recommend her and Casey to anyone!!!! So happy I got to experience the atmosphere and friendliness that Volkswagen and team had to offer! Can’t wait to continue doing business with them and recommending Danielle to my friends and family! More

Fantastic! We bought a 2019 Atlas and our entire experience with this dealer was fantastic. Derrick in particular was an absolute pleasure to work with. We would We bought a 2019 Atlas and our entire experience with this dealer was fantastic. Derrick in particular was an absolute pleasure to work with. We would highly recommend this dealer to anyone looking to purchase a VW. More

Lease purchase Our experience down here in Florida so far in the sale process has been wonderful with your dealership all contact has been thru mail and text everyth Our experience down here in Florida so far in the sale process has been wonderful with your dealership all contact has been thru mail and text everything your dealership said you where going to do you have done so far... Thank you very much, we need more dealerships like crystal lake down here in the Tampa area... Happy Customer Angelo Cordano More