Fox Valley Volkswagen Crystal Lake

Friendly and professional service. Frank listened to us and showed us cars in our price range. Did not pressure us to buy. Helped us pick the car we wanted at a great price. Finance department was also fas and showed us cars in our price range. Did not pressure us to buy. Helped us pick the car we wanted at a great price. Finance department was also fast,efficient,friendly and professional. Best car buying experience I've had. More

Excellent Buying Experience My experience of buying a new GTI has been outstanding from start to finish. I have contacted many dealers in my area to make sure I get the best poss My experience of buying a new GTI has been outstanding from start to finish. I have contacted many dealers in my area to make sure I get the best possible deal, and Derek went far beyond any of his competitors to make sure that I would get exactly what I was looking for. He also has made some well informed suggestions regarding additional options, and provided me with better alternatives. The explanation of all the features has been very comprehensive, and it covered all essentials and more. Jim has done a great job on the financing part, thoroughly explaining all of my options. The overall buying process was very pleasant throughout, and I could not be happier with my purchase! More

Friendly and Knowledgeable Dealership is very clean and up to date in convenience, promptness and listening to what my needs are. Securing a loan-rate was better than I expecte Dealership is very clean and up to date in convenience, promptness and listening to what my needs are. Securing a loan-rate was better than I expected as well as the trade-in value of my 2007 Volvo S60. Brian More

2019 Tiguan SEL There is a reason i have always stuck with Volkswagen other than their dependable vehicles! Their customer service is bar none! They always welcome yo There is a reason i have always stuck with Volkswagen other than their dependable vehicles! Their customer service is bar none! They always welcome you and are always happy to assist with whatever you may need! You got the best of both worlds when going here. You have Volkswagen's and some of the nicest people you could ever have the privilege of assisting you with whatever you may need! Growing up as a kid until around 2013 our family car was a '72 Super Beetle and a "72 Square Back. Volkswagens are known for consistency and dependability and that continues to show in their cars today!! More

Lots of meaningless email communication. I was searching for a Jetta. Sales guy Frank was personable and knowledgeable ( trunk capacity and history of various models). After some negotiation I was searching for a Jetta. Sales guy Frank was personable and knowledgeable ( trunk capacity and history of various models). After some negotiation they presented a fair offer and respected my decision to not make an immediate decision. I made an appointment to return. Frank was sick. I was passed of to Max who had no information about the offer and increased trade in value. Eric who approved offer was not in either. There was no high pressure that I experienced at other dealerships. Only one or the additional protection options seemed worth the cost. More

This dealership made my new car purchase a non-event... just what an educated consumer wants. No over-selling the product but instead a personal connection leading to a satisfying car buying experience. just what an educated consumer wants. No over-selling the product but instead a personal connection leading to a satisfying car buying experience. More

Got my preowned beetle from here. The whole place seemed involved in making my experience seamless and fun. Love my "new to me" beetle! Thanks! involved in making my experience seamless and fun. Love my "new to me" beetle! Thanks! More

Easy transaction. Very impressed with salesperson, support staff, facility and the ease of purchasing a car. Will purchase another VW from Anderson again. Thank you. support staff, facility and the ease of purchasing a car. Will purchase another VW from Anderson again. Thank you. More

Frank Barnes made purchasing a new car a pleasurable experience. There was no high pressure sales tactics and he was very accommodating making sure we pick the right vehicle. experience. There was no high pressure sales tactics and he was very accommodating making sure we pick the right vehicle. More

When I crashed my car I wanted something in place for when insurance declared my car a total loss. frank M made it happen and was low pressure, understanding and awesome. I test drove the car I wanted an when insurance declared my car a total loss. frank M made it happen and was low pressure, understanding and awesome. I test drove the car I wanted and did the pre approval process. Once I got the word I called frank and he had everything ready and waiting for me. A+ More