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Fox Toyota

Rochester Hills, MI

3.6
214 Reviews

773 S Rochester Rd

Rochester Hills, MI

48307

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Showing 214 reviews

February 06, 2019

Quality of service I think the reason why I keep coming back here, is because of the very nice customer service & the quality of work. Greg is very knowlegeable & friend More

by pick_up_artist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Feb 07, 2019 -

Fox Toyota responded

Thank you for the opportunity to service you! We look Forward to service you in the future! Kind Regards, Rick Hodges General Manager Fox Automotive Group.

January 19, 2019

Trustworthy service I like the fact that they are honest when it comes to what to fix and what not. They provide friendly service and they are honest More

by Ahmad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KAREN COTTRILL, GREG JOHNS
Jan 21, 2019 -

Fox Toyota responded

Ahmad, Thank you for the Wonderful 5-Star Review! We look forward to service you in the future. Kind Regards, Rick Hodges General Manager Fox Automotive Group.

January 14, 2019

I was treated like a Queen. Excellent service! I went to the internet and less than fifteen minutes I received a reply at 8pm on Monday, Jan 7th. I purchased my car from Fox Toyota today, Jan. 14. More

by 4sungoddess5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NICK BRIOLAT, Joshua Powe
Jan 21, 2019 -

Fox Toyota responded

Thank you for the nice shout out for Josh and the Great 5-Star Review! Kind Regards, Rick Hodges General Manager Fox Automotive Group.

January 02, 2019

Excellent Service Salesman was very helpful in finding a car, giving us a great value without compromising profits, and most of all he was very truthful and candid. Fox More

by RVWOW1203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CRAIG EVERTS
Jan 02, 2019 -

Fox Toyota responded

Thank you for the Great review and comments about your car buying experience here at Fox Toyota. We look forward to give you the 5-Star service that we feel all of our customers deserve! Kind Regards, Rick Hodges General Manager Fox Automotive Group.

December 29, 2018

I have stopped going there for any service First 2 service was great but afterwards few times after scheduled service week later I had to return with unsatisfied answers from the lady at recept More

by Carguy99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
KAREN COTTRILL, GREG JOHNS, JIM ROSS
Dec 31, 2018 -

Fox Toyota responded

Carguy99, Pleas accept my apology for the actions of 1 of my service writers! Please let us make it up to you by giving us another chance! Please deal Directly with Mr. Greg johns and we will make sure we give you the service you deserve! Please make sure Greg introduces you to me when you come in! I appreciate your business, Rick Hodges General Manager Fox Automotive Group.

December 16, 2018

Recall work The WHOLE staff was respectful, knowledgeable, and helpful. As a person with little knowledge of how a car works; I dread having to go for service f More

by 12dynasty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A friendly lady in the service garage. , GREG JOHNS
Dec 17, 2018 -

Fox Toyota responded

I am Glad to hear everything went so well thru our Service department! Thank you for the kind words about our staff and the wonderful 5-Star review! We look forward to service you again in the future. Kind Regards & Happy Holidays, Rick Hodges General Manager Fox Automotive Group.

November 30, 2018

Very pleasant experience I brought my Rav4 in for an oil change and for some safety recalls. Greg in the service department was very friendly and professional. The service wa More

by Penny47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Dec 03, 2018 -

Fox Toyota responded

Penny, Thank you for the great 5-Star review and Kind words about Greg in Service. We look forward to service you in the future! Kind Regards & Happy Holidays, Rick Hodges General Manager Fox Automotive Group.

November 16, 2018

Just a routine oil change but I was treated so well Routine oil change but the gentleman who checked me in took the time to personally walk me to the new waiting room, came to get me when my car was rea More

by Tee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Nov 26, 2018 -

Fox Toyota responded

Tee, Thank you for the great feedback and wonderful 5-Star Review. We look forward to service you in the very near future. Kind Regards $ Happy Holidays form everyone here at Fox Toyota. Sincerely, Rick Hodges General Manager.

November 10, 2018

The Best Service All the employees I contacted at Fox made me feel at home. I plan to return to this dealership for service and also when the time arrives to buy as ne More

by Francisco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RON BROWN, KAREN COTTRILL, JIM ROSS
Nov 14, 2018 -

Fox Toyota responded

Francisco, Thank you for the Great Review! I am extremely happy that all of our team made you feel at home because we value you as part of our Fox Family! Kind regards, Rick Hodges General Manager Fox Automotive Group.

November 06, 2018

No inspection I was supposed to get a full vehicle inspection done along with my recall. When I picked up my car, they couldn't tell me if an inspection and been do More

by Sbrad123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
KAREN COTTRILL
Nov 14, 2018 -

Fox Toyota responded

Thank you for taking time out to tell us about your experience! I am sorry you had a bad experience with Karen! I know we were moving into the new building and I am sorry that this fell thru the cracks! I can assure you we do a multi point inspection on every vehicle and this should of been provided to you! We can get this to you anytime you want so please call our Service Department and let's get this mailed out to you. I want to invite you back and deal with Jim Ross my Service Director to ensure you get the wonderful service you deserve. Please call to discuss Rick Hodges General Manager Fox Toyota #248-656-0400.

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