Fox Toyota

Absolutely do not trust this dealership. I searched Absolutely do not trust this dealership. I searched five states for nearly three weeks to find a really clean late-model Prius. The car at Fox Toy Absolutely do not trust this dealership. I searched five states for nearly three weeks to find a really clean late-model Prius. The car at Fox Toyota in Rochester Hills, MI appeared to meet my requirements - clean Carfax, good maintenance record, low mileage, Toyota Used Car Certification, etc. Because I live 250 miles from the dealership I spoke to the sales person by phone. The sales person assured me the car was in “like new” (his words) condition. Based on this information, and some general photos of the car sent to me by the salesman, I drove 4+ hours (I live in a different state) to look at the car. Problem #1 – When I arrived it was obvious the salesman had not been honest as the car had sustained damage to the front bumper. There was a 10” long scratch/dent and separate dimple. The sales person assured me a damaged car would never pass the Toyota Used Car Certification process. Because I had no interest in purchasing an obviously damaged car the dealership agreed to have their collision center replace the bumper skin with a NEW one. Problem #2 - Several days later the dealership called stating the new bumper installation was completed. When I arrived at the dealership the front bumper looked new (no, I didn’t crawl under the car to examine the bumper). Based on the car having been COMPLETELY REPAIRED AS THEY PROMISED TO DO I purchased the vehicle. Within 20 minutes of leaving the dealership the wheel-well shroud tore away from the bumper. By this time the dealership was closed for the weekend so I drove the car home. Problem #3 – The following week I had to call the dealership numerous times to get them to agree to pay to fix the problem and have the repairs completed in my city. Problem #4 – When the collision center in my city removed the “NEW” bumper the staff there found the following (They sent me photos) – a poorly patched, broken bumper; plain old masking tape holding the broken bumper absorber in place; additional other broken parts, all of which resulted from a front-end collision Fox Toyota never told me about. The Repair Process Manager at my collision center (who has been incredibly open and honest throughout this entire process) had to call Fox Toyota a second time to explain what they found when the bumper was removed and get permission to fix not just the broken shroud but the other damaged parts. In total, it took 3.5 weeks for Fox Toyota to get the car repaired for me. Problem #5 – I am now stuck with a car I never would have purchased because it had sustained a significant collision. Additionally, Fox has never replaced the damaged bumper skin with the NEW bumper as originally promised. Problem #6 - The broken bumper absorber, and related parts, were clearly visible when Fox Toyota removed the bumper for repair. In addition to lying about the car not being in an accident, it is clear this dealership cares only about maximizing profit (the dealership chose to make only the absolute minimal cosmetic repairs as cheaply as possible). Problem #7 – It is also clear the Toyota Used Car Certification process permits the sale of cars with SIGNIFICANT existing damage, thus putting the occupants at increased risk of injury. The bumper absorber and other parts that were damaged when the car was sold to me impact the safety of the vehicle in the event of a collision. This Used Car Certification offers a false sense of security and actually misleads the buyer into believing the car is free from damage and in good working condition. More

They lied about most of the deal.Told us he would just hold our credit card number than charged 500.00 behind our back.Lied about every thing with our sale.Sales Manger was very unhelpful lucky to get awa hold our credit card number than charged 500.00 behind our back.Lied about every thing with our sale.Sales Manger was very unhelpful lucky to get away from them without being ripped off.DO NOT USE THIS DEALERSHIP. More

We just bought our new 2011 RAV4 from Guy at Fox Toyota, and we couldn't be happier. Guy was courteous and great to work with, the dealership was upfront about everything and they really worked hard to get and we couldn't be happier. Guy was courteous and great to work with, the dealership was upfront about everything and they really worked hard to get us our preferred model and options, even though inventories are so limited nationwide that it took some work. They coordinated a cross-country delivery and made sure all of our questions were answered. They made the new car buying process about as painless as such a process can be. This is far different from my previous experience buying a new car, and we will definitely go to Fox Toyota in the future and recommend that others do so. More

We have leased, and bought a car from Betty. She is so friendly and up-beat. The dealer is very nice to work with. We have bought cars from many different dealers, and NONE have been as nice to work with friendly and up-beat. The dealer is very nice to work with. We have bought cars from many different dealers, and NONE have been as nice to work with as Fox. They always call you back, and even call to check to see how you like the car and to make sure everything is going well with it. The other dealers should take lessons from Fox. Truly a pleasure doing business. More