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Fox Toyota

Rochester Hills, MI

3.6
214 Reviews

773 S Rochester Rd

Rochester Hills, MI

48307

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Showing 214 reviews

October 19, 2017

New RAV4 We have been dealing with Fox Toyota for 14 years they have always treated us good. Just wish the lease process took less time though. More

by Toyota Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Nguyen
October 12, 2017

Recall service No issues and timely completion. Recall for my van and no problems in reaching out dealer. Part deliver confirmation tool more time and have to wait 2 More

by Nav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan
Oct 17, 2017 -

Fox Toyota responded

Thank you for letting us know about your experience working with our service team. We appreciate your business, and look forward to working with you in the future as well. Have a wonderful week!

October 11, 2017

attentive, courteous and competent staff Waiting time is kept to a minimum from scheduler to cashier. Process was seamless. Focus is on owner satisfaction and safety not just sales, a freque More

by Corolla3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS, JASON CHEN
Oct 12, 2017 -

Fox Toyota responded

Thank you for the review and rating! We are happy to hear your experience working with our team was top notch! Hope you have a wonderful week, thank you for choosing Fox!

October 05, 2017

Greg Johns is amazing Greg ALWAYS takes care of me and my car as if i were an old friend. He us polite, dilgent and very patient in his explanations of service needed and w More

by Doreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Oct 09, 2017 -

Fox Toyota responded

Thank you, Doreen, for the review and kind words about Greg! Greg and the entire Fox team are happy to know your experience working with us was top notch. We appreciate your business, and look forward to continuing to earn your future business! Thank you for choosing Fox!

September 30, 2017

Maintenance Always very satisfied with the services I receive at Fox Toyota. Very friendly, courteous & Honest services. I have been taking my car to Fox approx More

by gswnaillady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Oct 05, 2017 -

Fox Toyota responded

Thank you for taking the time to give us a rating and review! We are happy to hear about your experience working with our service team. We appreciate your business and look forward to continuing to provide you with excellent service in the future! Have a wonderful day!

September 16, 2017

Excellent service Did the oil change it took 1/2 hr and got the inspection result too Excellent service and friendly people. I always use the coupon from the last oil c More

by Angel123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Oct 05, 2017 -

Fox Toyota responded

Thank you for taking the time to give us a rating and review! We are happy to hear about your experience working with our service team. We appreciate your business and look forward to continuing to provide you with excellent service in the future! Have a wonderful day!

September 07, 2017

Great customer service! Thank you Greg and team for quality service that has proven consistently reliable! I brought in my car due to a suspected oil leak which was fixed in More

by MIcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Oct 05, 2017 -

Fox Toyota responded

Thank you for taking the time to give us a rating and review! We are happy to hear about your experience working with our service team. We appreciate your business and look forward to continuing to provide you with excellent service in the future! Have a wonderful day!

September 05, 2017

Service Either no or least response on questions asked on the service or reported issues. Single star on car wash. Looks like one side of the car is not wash More

by Iv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
Oct 03, 2017 -

Fox Toyota responded

We want to thank you for taking time out to post a review. I am sorry for the lack of communication during your last service visit. We take pride here at Fox Toyota for our ability to communicate clearly with all of our customers and have spoken to the service writer about this one incident. As far as our courtesy car wash we are sorry it was not cleaned to our standards. As you know we are under major construction building a "State of the art" facility for our employees and our customers and apologize for the dust on the side of your vehicle. We welcome you back for another free car wash for the inconvenience! I look forward in meeting you next time in and would love to buy you a cup of coffee. Kind Regards, Rick Hodges General Manager Fox Automotive Group

September 02, 2017

Quick and excellent work Even though my car was dropped off at the Service of Fox Toyota at the last minute I was welcomed and the job was done quickly. More

by poppiyong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
August 31, 2017

Great experiences Fox Toyota service in Rochester hills is a great place to maintain and repair my Toyota cars. The staffs are very friendly, knowledgeable and gave me More

by Yeefeng fox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KAREN COTTRILL
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