Fox Subaru

Fox Subaru again provided the most annoying experience. Brought my car in to have the AC recharged. It turned out to be a four-hour fiasco. They tore out every filter in the car, told me I needed more t Brought my car in to have the AC recharged. It turned out to be a four-hour fiasco. They tore out every filter in the car, told me I needed more than $2000 in "necessary" repairs. Their nasty methods of "upsell" are not appreciated and I will NEVER return to this dealership for service. In the future I will drive to either Muskegon or Kalamazoo for service. Subaru of America will be hearing from me. This dealership is in need of serious customer service training and Subaru Service training on how to listen to what the customer wants, not what THEY, the dealership, wants to do to increase their service sales. Avoid FOX Subaru and any cost! More

Dealership service is very expensive, no surprise. But then to be charged 3 percent more for using my credit card, is just gouging! Total pure greed at it's finest! But then to be charged 3 percent more for using my credit card, is just gouging! Total pure greed at it's finest! More

I can’t express enough the gratitude I have for the service department of this Subaru dealership. I live on the East side of the state and my service engine, eyesight, and temperature icons all came o service department of this Subaru dealership. I live on the East side of the state and my service engine, eyesight, and temperature icons all came on suddenly. I saw their reviews and felt confident that this would be my first call for help. The first person I talked to listened and told me she would transfer me to someone who could help me. James answered the phone and said he and his team could help me today. Having no one to bring me over to dealership they offered to shuttle me back to my daughters so they could fix my car. I was hoping to get it back before I had to have it on Friday (5-17-24). Not only did that happen, they completed it plus some other things that I needed to have done…… on the same day! The facility is spotless and runs like a “well oiled machine”. The left hand definitely knows what the right hand is doing! To end this wonderful experience, they picked me up and brought me back to the dealership to retrieve my newly fixed car! Doug, my driver who picked me up was a true blessings and I enjoyed his company both ways!! I thought everyone at this facility was super nice and friendly! From the first phone call, to the entrance into the dealership, to the work that was performed, to the shuttle service, to the exit out, was done with such a professional and personal manner that left me GRATEFUL!!! Thank you all so much!! I truly appreciate all of you!! More

Purchased a F350 from Aaron Dekema. Lots of lies and cover up. Not until after I had the truck delivered from Michigan to Louisiana did I find out that there were multiple covered up ac Lots of lies and cover up. Not until after I had the truck delivered from Michigan to Louisiana did I find out that there were multiple covered up accidents both front and back and apparently the roof was very poorly repaired as well. None of these things were in the listing. Had to replace enormous amounts of rust over time that Aaron claimed were not there. Very dishonest place. More

Look up Pam Bradley. You won't be sorry. She goes above and beyond. I highly recommend her. You won't be sorry. She goes above and beyond. I highly recommend her. More

My family has had the pleasure of doing business with the fox group. With the help of our sales rep Pam bradley going above and beyond with a great attitude and endless knowledge of the different trucks we w fox group. With the help of our sales rep Pam bradley going above and beyond with a great attitude and endless knowledge of the different trucks we were looking at she made the whole process very easy .we look forward to doing all of our business with her in the future . Sincerely Luke and Jim Thompson More

Brilliant service. Prices are phenomenal compared to Ann Arbor’s Dunning Subaru. As an Ex-Dealership employee, I’m very impressed with the professionalism and clarity Prices are phenomenal compared to Ann Arbor’s Dunning Subaru. As an Ex-Dealership employee, I’m very impressed with the professionalism and clarity within the service department. More

So happy to write this review. After such a horrible experience with the Subaru dealer in Kalamazoo (Maple-Hill), this was a breath of fresh air. We walked into a beautiful clean After such a horrible experience with the Subaru dealer in Kalamazoo (Maple-Hill), this was a breath of fresh air. We walked into a beautiful clean and friendly facility. Our Salesman, Dion, was professional, extremely knowledgeable, and a pleasure to do business with. We are new to the Subaru brand but feel a part of the family already! Every step of the process was handled with professionalism and pride in their brand. Dion spent nearly 45 Min. after we had made the purchase to make sure my wife was totally comfortable with all the new features and how to apply them. He helped her pair her phone to the vehicle and answered every question we had. I would recommend them at the highest level for any and all of your car buying needs. A+++. The car buying process can be daunting and quite frustrating at times. Fox Subaru, Dion and the whole team made it a pleasure. More

Completed a website offer on a car. Received texts and emails back to confirm and work out the details. After getting my son excited about his new car and completing all the details, th Received texts and emails back to confirm and work out the details. After getting my son excited about his new car and completing all the details, the final writeup of the offer was at MSRP. My actual offer was missed or ignored. I pointed out the miss and sent a screenshot of the offer I submitted. I was told to go pound sand. No apology. No effort to make amends. Horrible customer treatment. More

Fox Subaru keeps in contact with their customers and our salesman Aaron sent us an email concerning upgrading our current vehicle to one with many more features. We had not been considering that, but after salesman Aaron sent us an email concerning upgrading our current vehicle to one with many more features. We had not been considering that, but after reviewing his information and looking into the current car market situation, it made sense. It worked out great and we are really happy with our new Subaru! More