Fox Mazda Kalamazoo

I purchased a 2020 Mazda CX5 from this dealer in August 2026. The salesman Caiden Smith was very polite and knowledgable. However they found an oil leak while inspecting the car. The mechanic tried to tigh 2026. The salesman Caiden Smith was very polite and knowledgable. However they found an oil leak while inspecting the car. The mechanic tried to tighten it and broke the bolt off. He replaced it with a larger one and thought that fixed it. Got the car home and still had the oil leak. Took the car back , after taking it back and forth three times and it still had the oil leak. The fourth time I took it back Brian Cooper in the service department said enough. He ordered new parts for it.No more leaks! Brian was very patient and apologized for the inconvenience.Each time I took the car back Brian had a loner car for me to use. I can’t say enough about all the help Brian did to get this fixed for me..Thank you again Brian. The dealership also has a twelve month warranty on their work. i HIGHLY recommend Fox Mazda of Kalamazoo as a very reputable dealer. More

Everyone at LaFontaine went above and beyond to make sure we were happy with our car purchase. we were happy with our car purchase. More

They put NEW tires on the used car. I hadn’t expected that. I was disappointed to discover when arriving home that the car did not have access to Sirius radio. Tried to transfer Siri I hadn’t expected that. I was disappointed to discover when arriving home that the car did not have access to Sirius radio. Tried to transfer Sirius account and could not. More

Everyone here treated me so kind and with the utmost respect. My salesperson, Dan was very professional and took a no pressure approach. I would recommend Lafontaine of Kalamazoo to everyone looking for respect. My salesperson, Dan was very professional and took a no pressure approach. I would recommend Lafontaine of Kalamazoo to everyone looking for new or used vehicles. You won't be dissapointed More

The service is very good. The manager took time to assess an engine light issue without a charge and off schedule. The manager took time to assess an engine light issue without a charge and off schedule. More

Went in for regular maintenance. I had to ask them to reset the maintenance reminder, which is normally part of the job. The next day the low washer fluid light came on. They said al I had to ask them to reset the maintenance reminder, which is normally part of the job. The next day the low washer fluid light came on. They said all of the fluids were checked and filled. I now wonder what the tech actually did with the car… More

Mazda service experience was mediocre. No one showed up or called to get my vehicle as was originally scheduled. After 10 days of not hearing from the service department I called to resche No one showed up or called to get my vehicle as was originally scheduled. After 10 days of not hearing from the service department I called to reschedule another day that LaFontaine would pick up my vehicle. After three days of not hearing back I called and scheduled a time to bring the car in myself. Follow up from the service department is not great, on hold for 10 minutes at time, difficulty getting through to a live person in general. More

Very polite and very willing to help and work with you. You work with several different ones those to complete any transaction, but you original salesman is there to help before and after the sale. You work with several different ones those to complete any transaction, but you original salesman is there to help before and after the sale. More

Made the buying process super easy and convenient. Really nice people. They made sure all my needs were met. Really nice people. They made sure all my needs were met. More

They have great service very respectful very clean and very patient.Amanda has great customer service. very patient.Amanda has great customer service. More