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Fowler Volkswagen of Norman
Norman, OK
345 Reviews
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345 Reviews of Fowler Volkswagen of Norman
March 21, 2021
Just to follow up my yesterday's appointment to let you know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst t know that the recall service that I was scheduled to do WAS NOT done and the alignment service that was also scheduled to do made my car even worst than it was before. I waited there for seven hours and nothing was done in my car or was poorly done. I have been a loyal customer since 2018 and the last two times I was there the service has decreased in quality. My situation yesterday was a tremendous disrespect with a customer. The employee who assisted me yesterday was really rude and impolite. I will looking for another dealership to take my business from now on. The employee, I believe his name was Jacob, lied to my face at the end trying to convince me that the recall was a two day job. It was NEVER brought to my attention before, it is not in the appointment email or on the text message I received confirming the appointment. In the email, it even says that the "the client will wait while the service is performed", unless someone expected me to sleep in the dealership, it was never a two day job. So I lost trust and confidence on Fowler VW Norman and I will not go back there and I will make sure that none of my friends make the same mistake that I did. More
by Alexandre
Employees Worked With
Jacob Fleck
February 19, 2021
We bought our atlas at this location. We started smelling coolant, took the vehicle in, they stated they can’t smell or find the problem, take it back in, they smell the coolant, tell me that’s normal, loose coolant, took the vehicle in, they stated they can’t smell or find the problem, take it back in, they smell the coolant, tell me that’s normal, loose coolant so fast we have to keep topping it off, take it back in, they find a bad head gasket after I show them where I see the issue, they replace the head gasket, coolant issue continues, take it back, same run around. Took it to a new dealership and they found the head gasket was again blown, they fix it, run test and there’s still an issue, now we have a new motor. Fowler was the worst dealership I’ve ever dealt with. They kept blaming it on new techs, new service advisors, and new management. Horrible experience. More
by Cbwright
Employees Worked With
Dustin
December 24, 2020
We had the pleasure of working with Cliff for the purchase of our Atlas. He was helpful in anticipation of our arrival and promptly greeted us when we arrived. He was very knowledgeable about the At purchase of our Atlas. He was helpful in anticipation of our arrival and promptly greeted us when we arrived. He was very knowledgeable about the Atlas and did a great job informing us about the car. He was kind and very professional. He has followed up with me multiple times since the purchase to make himself available with any questions and to check in with us. I am very impressed with my dealings with Cliff, and would absolutely recommend requesting him for the purchase of a VW. More
by Katie.Bechtol
Employees Worked With
Cliff Mason
January 31, 2019
Headlight bulb replaced Overall service was good. Didn’t wait too long. I do however have an issue with extra charges for supplies used. That’s insulting and should be remove Overall service was good. Didn’t wait too long. I do however have an issue with extra charges for supplies used. That’s insulting and should be removed. Kent put up with me and I was happy with my final results. More
by Cat19
Employees Worked With
Kent and Brian
January 25, 2019
Service and warranty work Excellent and very quick warrant work and service! They had a 20% coupon online for service and stayed late to put in the part for the warranty! Excellent and very quick warrant work and service! They had a 20% coupon online for service and stayed late to put in the part for the warranty! More
by Renee
Employees Worked With
Kent, taylor cypert
January 18, 2019
Thank you Andrew is very courteous and informative! He was helpful and made me feel very comfortable and confident with what they needed to do to my car. I ha Andrew is very courteous and informative! He was helpful and made me feel very comfortable and confident with what they needed to do to my car. I have also worked with Kent and they are both wonderful and make sure they do everything possible to be sure your experience is a great one! More
by Oujake2478
Employees Worked With
Andrew and Kent , taylor cypert
January 15, 2019
Up until recently a very nice dealership I have three vw's from this dealership in my driveway. Received recalls on all three. When I tried to get these done I was given the run around. Got o I have three vw's from this dealership in my driveway. Received recalls on all three. When I tried to get these done I was given the run around. Got one done and they said to bring one of the other ones in. When my daughter did they said they couldn't do it for another week or so. Suggested she go to a dealership in another town. So very disappointed. Used to be a great place. More
by P
Employees Worked With
Andrew Smith
January 09, 2019
Non pushy salesman are heaven sent I purchased a brand new Passat from Fowler VW and the thing I enjoyed most is I got to go at my own pace without feeling rushed! They were super good I purchased a brand new Passat from Fowler VW and the thing I enjoyed most is I got to go at my own pace without feeling rushed! They were super good with working with me over text since I couldn’t get off of my 8-6 job! More
by Klr24
Employees Worked With
Denise in sales
December 30, 2018
No-pressure car buying experience My wife and I enjoyed our experience with buying our new VW Atlas. The salesman, Amanda, was great and super helpful finding the right car to meet o My wife and I enjoyed our experience with buying our new VW Atlas. The salesman, Amanda, was great and super helpful finding the right car to meet our needs and budget. The dealership manager was helpful and personable as well. I would recommend them to anyone looking for a new car. More
by Leady78
Employees Worked With
Amanda
December 23, 2018
Oil change Came in after work & service dept was very courteous & professional. Had to wait a little long. Good price on service. I will be back in. Came in after work & service dept was very courteous & professional. Had to wait a little long. Good price on service. I will be back in. More
by Sassygrandma
Employees Worked With
taylor cypert
