Four Stars Nissan of Denton

2 hours for an oil change. I was told upon arriving (with an appointment) it would be 1 1/2 hours. At one hour I went and stood in the front rather than stay in the waiting I was told upon arriving (with an appointment) it would be 1 1/2 hours. At one hour I went and stood in the front rather than stay in the waiting room. An employee came and asked me if I was okay. He then said he could go check on my car. He left. he was gone perhaps 5 minutes then came back with a person Id' as the service manager. He ask about the key fob recall I also was going to have done. He said that would take another hour and half. I said cancel the recall, I have been here over an hour and I notice my car was not even up on the lift. He told me he would get it done in 2o minutes. He emphasized he would get it done. Twenty five minutes late I ask him how many more 20 minutes it would take. I want my car. He as very calm. He went and then came back and said I could not have the car yet because they had just drained the oil. I went back inside into the dealership area, saw a individual whom I asked if he was an employee. I then told him it probably not do any good but where could I go complain. He went and got someone whom I laid the story out too. I then went back out to the enterway. Then the individual who first asked me what I was waiting for came back out and began to in my opinion tell me how wrong I was about the time in what I felt was an aggressive manner again my opinion. When he got loud I got louder. When he stepped toward me I stepped back and told him his further advance would be assault and I would call the police. He told me to be careful of the car coming in behind me. I said I did not care. I see my car. The man goes back in where the service manager is and they have a good laugh. The same man comes out again and tells me to find another dealership to meet my needs and tells me I can go. I tell him I need to pay. He says there is not charge for a 2 hour oil change. There were others who came in after me and were done before me. It did not matter that I had an appointment. Thank you for letting me vent and I will take the individual's word to heart and find another Nissen dealership to me my needs. More

Thank you DJ for taking such excellent care of me and really listening and working with me!!!! really listening and working with me!!!! More

Derrick Walker was great, easy to deal with and very straightforward. Would highly recommend this sales person to anyone looking to buy a car. straightforward. Would highly recommend this sales person to anyone looking to buy a car. More

Fantastic dealership! In and out in 3 hours total without even knowing what I wanted. Amazing group of people! Dave Stafford was a nice, non pushy, very knowledgeable sale In and out in 3 hours total without even knowing what I wanted. Amazing group of people! Dave Stafford was a nice, non pushy, very knowledgeable salesman. Others that were standouts, Kendrick,, Jon, and Yordan. I will be back. More

Pretty much a in and out experience! Pretty transparent in the whole operation of doing business. Pretty transparent in the whole operation of doing business. More

It was a wonderful experience and very quick. Great work! My salesperson Dave was fantastic Great work! My salesperson Dave was fantastic More

From the time we entered the dealership, it was top-notch service. They will always be my first call when I’m looking for a vehicle. service. They will always be my first call when I’m looking for a vehicle. More

One of the best experience of buying a new car. Brian was beyond patient and NOT pushy. Brian was beyond patient and NOT pushy. More

I don't have anything negative to say about this dealership. I hate forced reviews. dealership. I hate forced reviews. More

I Am from Oklahoma and traveled to Four Stars Nissan to look at a vehicle and Brian Was AMAZING. As a female you are always afraid of being lowballed for the simple fact of being a girl but Brian gave me t look at a vehicle and Brian Was AMAZING. As a female you are always afraid of being lowballed for the simple fact of being a girl but Brian gave me the experience as if he was my dad and really got me the best deal for my vehicle. He was so patient and made sure i was happy through the hours i was there and my family will definitely be referred to him for future sales. Thank you Brian so much and you are now my family’s Car Guy! More