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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.2
635 Reviews
Call Service Center (940) 228-4448

635 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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January 05, 2021

Very professional, courteous and welcoming service adviser. Nice waiting area with coffee, snacks and water, a welcome sight after the trip from Oklahoma. 24 25 More

by BASSINX1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayne Bean
Report | Print
January 03, 2021

Hats off to Zac Ward and Joe Cross. Service was great. They picked up and delivered my truck with a fresh wash job. Happy New year to all. More

by EJRROX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Ward
Report | Print
January 02, 2021

Everything went according to plan. Joe Cross was my contact and he was available upon my timely arrival. Oil change and checkup was performed in a professional manner. More

by jerrydwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cross, Zac Ward
Report | Print
January 01, 2021

Joe Cross in the service department was very helpful. He kept me up to date on the progress of my repair and took care of my vehicle. More

by maj_time
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cross
Report | Print
December 31, 2020

Courteous and prompt. Spent the necessary time to explain process and results. Service area and waiting area were clean and safety practices observed. We will be back. More

by RHODA.MERRITT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J Bean, Zac Ward
Report | Print
December 31, 2020

Kind,helpful and honest, get the job done in timely matter Very good personalities ready to help in any way to help the customer. And making sure you are satisfied More

by papanana08@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Ward
Report | Print
December 31, 2020

Joe always keeps it straight with me and the service is always great. Amber at the desk was also very pleasant in her service to me. More

by MARCUS.JONES.HDC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cross
Report | Print
December 24, 2020

They got to me really quickly when I needed something fixed! Great customer service and very friendly too. Thank you for everything couldn’t have asked for better help! More

by COURTNEYLOU25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Ward
Report | Print
December 21, 2020

Everyone was extremely nice and professional. I needed to get a State inspection on my car. They stayed open a little late to accommodate me! More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac Ward
Report | Print
December 21, 2020

I got my oil changed and a recall done and on the oil change they didn’t even fill my windshield washer fluid so I doubt they did the inspection that they normally do. I Will be back to this dealership f More

by kayla.justin.kdd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I’m not sure, maybe James or Micheal. , Zac Ward
Report | Print
Jan 25, 2021 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

I checked into this and unfortunately your vehicle didn't call for full synthetic. We apologize for not putting in the blend instead of full synthetic. We must have misunderstood what you were asking us to do and failed to give the instructions properly. I am being told we still gave a discount for the oil change. As far as the washer fluid I am not sure how that was missed but apologize for missing that. thanks for your business and if you choose to give us another chance please ask for Zac Ward so he can introduce himself and apologize in person for the mistake. Have a great day!

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