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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.2
636 Reviews
Call Service Center (940) 228-4448

636 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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November 26, 2023

The service coordinator and technician were professional, courteous and effectively dealt with all needs for my Jeep Renegade. More

by MJMOULDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Nov 30, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience. We're delighted to hear that they provided professional, courteous, and effective service for your Jeep Renegade. If there's anything else we can assist you with, please feel free to let us know.

November 26, 2023

Even after scheduling a month in advance, and a follow-up call indicating the problem is unresolved, I still have yet to receive service on my vehicle. I hope it doesn't die More

by brendan.robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I cannot say any employees worked with me, the vehicle is still not fixed!!!!
Report | Print
Nov 30, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We sincerely apologize for the delay and inconvenience you're experiencing with the service for your vehicle. This is not the level of service we aim to provide, and we understand the importance of resolving the issue promptly. Your satisfaction is important to us, and we're committed to making things right. Thank you for bringing this to our attention, and we apologize for any frustration it may have caused.

November 26, 2023

very fast and friendly service - very fast and friendly service - very fast and friendly service More

by DOUBLENICKEL1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel, Kevin Herlehy, John Marchese, Michael Butler, Tony White
Report | Print
Nov 30, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We appreciate your feedback about our very fast and friendly service! Our team is dedicated to providing efficient and friendly experiences. If there's anything else you need or if you have additional feedback, feel free to let us know. Safe travels, and we look forward to serving you again in the future!

November 25, 2023

Our experience was great! We bought our 2024 392 Jeep in Weatherford but knew we could trust our dealership to service our new vehicle! Fast, friendly service. The waiting are More

by Becca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the service lady who helped us
Report | Print
Nov 30, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your great experience with our dealership! Thank you for choosing us to service your 2024 392 Jeep, and we're delighted that you found our service fast, friendly, and the waiting area comfortable. Safe travels in your Jeep, and we look forward to serving you again!

November 23, 2023

Awful experience. The car I needed up with has given me nothing but issues. Anytime I reach out to the dealership no one is helpful. I would never recommend to anyone. More

by k97keeton_k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Marchese
Report | Print
November 22, 2023

Jessica did an outstanding job assisting me with my vehicle service. She did such a great job I had to have a cigarette and I don't even smoke. More

by davidmaywald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Nov 30, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear that Jessica provided outstanding assistance with your vehicle service! It's always a pleasure to know when our team goes above and beyond. Your feedback speaks volumes! If there's anything else you need or if you have further comments, feel free to let us know.

November 22, 2023

Called to get update on truck. Always had to leave a message. Called at least 6 times and no word till late afternoon and to find out only one thing had been done. Very dissatisfie More

by LAM72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager. Not sure of name, Cory Esquibel
Report | Print
Nov 30, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We sincerely apologize for the frustration you experienced with the lack of timely updates on your truck. Your feedback is valuable, and we understand the importance of clear communication. We're sorry for any inconvenience this may have caused. We would like to address this issue promptly and ensure a smoother experience moving forward. If you could provide additional details or reach out to our service manager, Tamara, directly, we would appreciate the opportunity to assist you further. Your satisfaction is important to us, and we're committed to resolving this matter to your satisfaction. Thank you for bringing it to our attention.

November 16, 2023

Jessica - Service Writer - Did a n OUTSTANDING job at taking care of my service needs. She was very Professional and Knowledgeable at her job. Thank You!! More

by amenroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Nov 20, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience! We're thrilled to hear that Jessica provided outstanding service, demonstrating professionalism and knowledge in her role. Your appreciation means a lot to us.

November 16, 2023

The only reason why I did not give the dealer service department a rating of 5 stars was because I had to wait 3 weeks to get my Jeep in for repair. More

by lmhanne
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Nov 16, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your feedback, and we appreciate your patience. We understand that the wait time for your Jeep repair was longer than expected, and we apologize for any inconvenience this may have caused.

November 15, 2023

Very friendly and I was completely impressed with their professionalism and customer service highly recommend More

by williamsfarm73569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Esquibel
Report | Print
Nov 16, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your kind words! We're thrilled to hear that you were impressed with our professionalism and customer service. Your recommendation means a lot to us. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out.

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