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Patterson Dodge Chrysler Jeep Ram Kia - Service Center

Wichita Falls, TX

4.2
636 Reviews
Call Service Center (940) 228-4448

636 Reviews of Patterson Dodge Chrysler Jeep Ram Kia - Service Center

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January 25, 2024

Took my car in for an oil change. Everything went well. Had my differential fluid, checked and changed, and my radiator fluid taken care of all in all 10 out of 10 experience. More

by chris_dianah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're delighted to hear about your positive experience with us! Thank you for trusting us with your car maintenance. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Safe travels!

January 20, 2024

Jessica is the best ! !! Always keeps me informed on progress on my vehicle!! Great employee!!! More

by kathy-roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mendez
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Jan 22, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your wonderful feedback! We're thrilled to hear that Jessica provided you with excellent service and kept you informed throughout the process. We appreciate your trust in Foundation Automotive, and if you ever have more automotive needs or questions, don't hesitate to reach out. Safe travels!

January 17, 2024

Your service department drug their feet on turning in repairs to our warranty company so that the warranty ran out and now you're trying to charge us for repairs that would have been covered. More

by MARKPO95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2024

The service team was great the only issue was the wait on the part which was beyond their control. More

by garyallan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
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Jan 18, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for taking the time to share your feedback. We appreciate your understanding regarding the wait for the part, and we're glad to hear that our service team provided you with great assistance. If you have any further concerns or if there's anything else we can do for you, please don't hesitate to reach out.

January 16, 2024

Seldom have I experienced customer service at quite the level to I was exposed at Foundation. You folks truly need help with dealing with customers. Whether it is a lack of training, inexperience or just a More

by EWAYNE839
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no individual name.
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Jan 17, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We genuinely appreciate your feedback and apologize for any inconvenience you've experienced. Our service manager, Tamara, will be in contact with you to further address the issues. Thank you for bringing this to our attention, and we sincerely apologize for any frustration caused.

January 15, 2024

I notice a lot of turn over at Foundation Auto the last year. However, the service has always been great. Very pleased. More

by Erik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
Report | Print
Jan 18, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for your continued support and positive feedback on our service at Foundation Chrysler Dodge Jeep Ram. We look forward to continuing to serve you and appreciate your loyalty.

Jun 12, 2024 -

Erik responded

Open message to Foundation Auto Group Wichita Falls, What happened to the service department since this last review in Jan 2024? It went from 5 to 1 stars overnight. I took the Charger in for oil servicing in April and not one problem, Brandi, gets 5 stars because she had me in and out in minutes. But prior to that visit I took the Wrangler into the service department in March for corrosion. It took 2 claim submittals before it was finally approved. The Wrangler was taken back to the service department in mid-March, this time for leaking grommets and gaskets on the valve cover. It was diagnosed pending extended warranty approval. I made numerous weekly contacts for an update and received more than one reply stating it will take another week texts and calls to the dealership to obtain the status weekly. On 5 April, I texted again, this time asking for a call between me, the SA and the SM and was immediately called by the SA and everything went downhill with excuses, short temper on both ends and bad manners on the phone and a hang up on me. I gave it a week and then texted the SA back for an update. The text was made 12 April to the service adviser who must have immediately handed the phone to the service manager because I received a reply from Tamara on the same number within 5 minutes. She identified herself and said quote: "I have both my gaskets and corrosion warranty covered. The gaskets are in, and you are in line with a technician to get repaired. The corrosion on the latches was approve and the body shop was informed for appointment". Today is 11 June and that was the very last communication I have received from anyone at Foundation CDJR of Wichita Falls. Any competent service department would have simply scheduled the engine repair. Foundation Auto CDJR was fabulous when it was owned and operated as Patterson CDJR. Mr. Patterson passed away and many of his dealerships were bought by Foundation Auto Group from Canada. But for some reason the service department at CDJR was steadily gutted, or folks got fed up and left. Former SAs who worked under Patterson Auto Group knew me. The knew the vehicles, the vehicles histories, and processed warranty claims quick and correctly and most importantly kept the line of communication going if the car had to be in and out multiple times waiting for parts or a bay. No push offs and no attitude, just spot on service. I have been a customer of Patterson CDJR Wichita Falls, now Foundation CDJR since 2016 and purchased 3 new Wrangler, and 2 new Chargers and entrusted every one of them to the service department for warranty repairs and most routine. This recent experience involving 2 separate open warranty repairs on the same vehicle has caused a total loss of confidence in the service department and it will have cascading impact as I take future business elsewhere. Just so you know the lack of confidence in the service department resulted in me dumping the Wrangler. It also cost you new car sales. I purchased a new Camry XSE from Toyota Southwest in Lawton wife and a new 2024 Tacoma 2 weeks ago from Toyota Wichita Falls that replaces the Wrangler. I still have the 23 Charger RT I bought from Foundation in November but will take that to Lawton CDJR for routine servicing unless it is a condition that requires a tow to the closest dealership for repair.

January 10, 2024

Got exceptional service and in a short wait. Customer service was very good. Waiting area was very relaxing. More

by Lynchjr53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lucero
Report | Print
Jan 10, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We're thrilled to hear about your exceptional service experience! Providing efficient service and a comfortable waiting area is our priority. Thank you for choosing us!

January 07, 2024

The service technician spent extra time diagnosing the reason the check engine light was on. I appreciated when the technician came out and spoke with me in person. More

by bhill11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

Thank you for sharing your positive experience! Our dedicated service technicians always go the extra mile. If you have any more questions or need assistance in the future, feel free to reach out. Safe driving!

December 31, 2023

Service department, lack of communication and follow up on customer's vehicle. I had to go to the service department in order to get information, because no one would pick up the phone or I did not hear f More

by robt_gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Broadus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Esquibel
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Jan 02, 2024 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We apologize for any inconvenience you've experienced and appreciate your feedback. We're committed to addressing your concerns and ensuring a better experience moving forward. Thank you for bringing this to our attention.

December 27, 2023

This dealership is very clean and the staff is very friendly. Only dealership I take my Ram to. More

by gerdy_lebrun
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candis Kocks
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Dec 27, 2023 -

Foundation Chrysler Dodge Jeep Ram FIAT of Wichita Falls responded

We appreciate your kind words! Keeping it clean and friendly is our commitment at Foundation Automotive. Thank you for choosing us as your go-to Ram destination.

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