Fort's Toyota of Pekin - Service Center

Dylan did a great job explaining everything before and after the service. Very professional and pleasant. after the service. Very professional and pleasant. More

Quick, courteous service with a full explanation of the visit - easy in and out location visit - easy in and out location More

Friendly service. They got my car serviced right. Never had any problems with Fort’s Toyota. They got my car serviced right. Never had any problems with Fort’s Toyota. More

I have exclusively been visiting Fort’s Toyota for all of my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced fro my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced from both Amanda Railey and Eric Stahl, Service Manager. I took my Highlander for a routine tire rotation, on 9/12/24. Amanda relayed that I needed over $1600 in recommended maintenance items (I was immediately suspicious as I have never even had half of these items recommended before). I take great care of my vehicle and want to ensure it stays in top shape. I told her that I would be taking my vehicle to a private mechanic because the estimate she provided was excessive. On September 23, my local mechanic called me to report that my Engine filter was missing and the lid to my engine filter was haphazardly laying under the hood. I immediately reached out to Amanda to inform her. She relayed that she spoke to Eric, service manager, and they did not have a video to review from my date of service 11 days prior. I asked her why my engine filter was even removed because I only went there for a tire rotation. She clarified that even during a tire rotation, they check all the filters. I told her that I was disappointed this happened and hoping that my vehicle wasn’t damaged from all the debris that could enter into the engine while the lid was out for 11 days with no filter in place. She assured me that everything would be well. She also advised me to send an invoice of the new filter I had to purchase for approximately $50 including install from my local mechanic. She said that Fort’s Toyota would reimburse me for this cost. I emailed her the invoice on September 24. No response. Then, I sent follow up emails to both her and Eric on September 27 and October 3. No response. I would greatly appreciate follow up regarding this concerning experience and lack of professionalism. More

Knowledgeable service department, friendly staff, keeps me informed of future big ticket service needs, easy to make appointments me informed of future big ticket service needs, easy to make appointments More

I was blown away by the video of the car inspection texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to this dealer even though it is not the closest to my house because it has always been better at everything! More

I always get "GREAT "service at Fort's Toyota North Pekin, IL I will be doing business with them for a long time. Pekin, IL I will be doing business with them for a long time. More

Communication was excellent. Information was given to help make decisions but without pressure. All maintenance was done in a timely manner. Information was given to help make decisions but without pressure. All maintenance was done in a timely manner. More

I’ve always gotten great service here at Fort’s. Dylan is friendly and welcoming from the moment I pull in till the moment my car is done. He always takes the time to explain any questions I may hav Dylan is friendly and welcoming from the moment I pull in till the moment my car is done. He always takes the time to explain any questions I may have and provides me with all the options available. I look forward to scheduling any future service needs we may have with Dylan bc I know how smoothly they will go. Thank you Dylan for the great service! More

Always have had great service here. They get me in and out in no time. Dylan is a great advisor! He is always very helpful and makes it an overall great experience every time I come int They get me in and out in no time. Dylan is a great advisor! He is always very helpful and makes it an overall great experience every time I come into the dealer for service. More