Fort's Toyota of Pekin

Always a great experience at Fort's. I have never been disappointed. Staff and service is always excellent! Love the feel of a family owned business that focuses on their customers. disappointed. Staff and service is always excellent! Love the feel of a family owned business that focuses on their customers. More

Since buying a Camry in 2003 and a Sienna in 2005 at Fort's Toyota in Pekin I have been able to rely on their service department for great care and attention. Appointments are quickly given and Kevin Fort's Toyota in Pekin I have been able to rely on their service department for great care and attention. Appointments are quickly given and Kevin and Eric have been very helpful and pleasant to deal with. That is much appreciated. More

All experiences with service department personnel have been great. Kevin in particular is exceptionally helpful. Any problems are dealt with promptly and completed to your satisfaction. been great. Kevin in particular is exceptionally helpful. Any problems are dealt with promptly and completed to your satisfaction. More

I have taken my van there for all the service so far, and it has over 85,000 miles. The staff there always treats me respectfully. I am a woman, and I have a mechanical engineering degree and used to be a it has over 85,000 miles. The staff there always treats me respectfully. I am a woman, and I have a mechanical engineering degree and used to be a Powertrain design engineer for Caterpillar for many years. So I know when they are trying to bluff me to get extra costs. They have never done that! Unlike many other dealers; and I greatly appreciate it. The waiting area, especially the one for small children, is a HUGE plus for my family. My kids are actually excited to come along & get the oil changed. And disappointed when it's ready! That makes the trip easier on all of us. All of the service they have ever done for us has been very professional and will keep us coming back. More

Probably the friendliest place to get you Toyota services in downstate Illinois. Chad and the rest of the folks at Pekin Toyota are great. I needed some work done on my car and was ready for the worst. Ch in downstate Illinois. Chad and the rest of the folks at Pekin Toyota are great. I needed some work done on my car and was ready for the worst. Chad showed me what repairs were a priority and helped me do the essential repairs first. Thanks!!!!! More

I took my Highlander Hybrid in for a 90,000 mile service. An unexpected problem turned up during the servicing. Not only was the problem solved but Fort's Toyota saved me money. This is the second time the An unexpected problem turned up during the servicing. Not only was the problem solved but Fort's Toyota saved me money. This is the second time the service department has saved me money. All of the service employees are very knowledgable and take very good care of the customers. I will always buy from Fort's and use their service department. They are the best. More

When my 2006 Highlander Hybrid wouldn't start unexpectedly, Eric was able to diagnose the possible reason over the phone. He was right and I was able to get it started with a jump. That probabl unexpectedly, Eric was able to diagnose the possible reason over the phone. He was right and I was able to get it started with a jump. That probably sounds too simple but hybrid battery systems are a little more complex that usual. Cody ordered a new battery and Chad & the service department got it installed quickly. What I appreciated most was the respectful way I was treated - no condescension or attitude about not being able to change the battery myself. Sadly, that's not the case at every dealership. My husband and I used to be GM-only car buyers, until we were burned by them five years ago. We felt good about the deal Fort's gave us on this Highlander, and have been exceptionally pleased by them ever since. Our salesman Nick Armstrong (he's no longer there, unfortunately)was very knowledgeable, professional and honest. We were honest with the sales mgr Ben Weaver about the problems with our trade-in, but he made us a deal that was more than fair. We gladly return to Forts's for regular maintenance and have found their service dept. to be second to none. Love the service facility, too! More

I came in to Fort's after going to three other dealers. I felt like they were the only dealer of the three that took me seriously because I didn't have my husband with me. They had the car I wanted, they I felt like they were the only dealer of the three that took me seriously because I didn't have my husband with me. They had the car I wanted, they gave me a fair price, and I bought the car. They were straight forward and easy to deal with. More

I wanted a harder to find vehicle, they had it. I negotiated with them. They were really nice and helped me to get my car! I bought an '06 Prius with all the options (somewhat hard to find in this ar negotiated with them. They were really nice and helped me to get my car! I bought an '06 Prius with all the options (somewhat hard to find in this area.) Now I am about to contact them about purchasing a new car. This place just always seems to have the fully loaded models of what I want. More

On 5/12/08 I traded a 2004 Ford Explorer at Forts Toyota of Pekin. The sales manager tested and discovered a possible problem with the AWD system and gave me a low trade-in value due to possible repairs nee of Pekin. The sales manager tested and discovered a possible problem with the AWD system and gave me a low trade-in value due to possible repairs needed. Both the sales manager and the salesman inquired more than once as to whether I had an extended warranty on the Explorer. I told the that I did and offered more than once to hold off on my trade and have the vehicle checked. I was told that it would not make a difference and that there was a list of people who would gladly purchase the highly sought after car I was buying if I did not wish to deal now. We traded as is. Ten days later Forts Stole $1267 of warranty work on my extended warranty at Uftring Auto mall using my name and personal information which voided the refund I was due on the unused portion of the warranty. States Attorney has yet to file charges on this felony. I did get my refund only after acquiring a copy (on my own) of the fraudulent invoice and sending a copy to Uftrings with a police officer. Forts response to me " Why should you care?" Why do I care? My name was used to deceive the warranty company and it immediately took over $500 out of my pocket. I would have ended up in jail if the tables were turned. Before anyone from Forts responds keep in mind I have documents including correspondence between Forts and Uftrings management and the office of the Illinois Attorney general. More