Fort's Toyota of Pekin

increasingly disappointed I scheduled service on my 2015 Tab 4 online. Upon arriving the service writer told me to write down my name and address on a post it note. My arm was I scheduled service on my 2015 Tab 4 online. Upon arriving the service writer told me to write down my name and address on a post it note. My arm was in a brace from finger to my upper arm! As I was trying to right she then told me that she could see my appointment. The two young women at the desk in the showroom kept turning up their rap music while dancing in their chairs. They also were discussing a person they thought had started and other inappropriate topics for a business. After I signed my receipt the woman turned and began a discussion with a fellow employee. There wad no thank you, bye or anything. This marks the third time that the dealership has disappointed me. When my lease is up I'LL look for a vehicle somewhere else. More

A Big Scam Bought an '09. Promised it was a great truck. Found out two weeks later, the entire exhaust system was rusted out = $2000 in repairs. No one even care Bought an '09. Promised it was a great truck. Found out two weeks later, the entire exhaust system was rusted out = $2000 in repairs. No one even cared to give me a heads up. Save yourself the $ and the headache. Place only furthers the stereotype about dealerships. More

long and frustrating took 5 hours to complete process, then payment was taken twice by them (they said it didn't go through but it did), now have to wait 2 weeks for retur took 5 hours to complete process, then payment was taken twice by them (they said it didn't go through but it did), now have to wait 2 weeks for return of funds. More

Excellent Employee I had the privilege of working with one of your Service Advisors named Kevin Becker. I took my car in because of my low tire pressure light and when I had the privilege of working with one of your Service Advisors named Kevin Becker. I took my car in because of my low tire pressure light and when I was explaining things to Kevin, he REALLY listened to me. He did not just assume one of the tires needed filled (again) due to temperature, but instead he listened to what I told him and took it from there. I so appreciated his attention to details and how he made me feel....like a valued customer. I will be requesting him every time I need ANY thing done. I hope you realize what a valuable employee you have working for you...I know I certainly do. Kevin comes highly recommended! Thank you, Kevin, for your excellent customer service. It was much appreciated. Sincerely, Deb C. 2006 Rav4 More

Excellent experience at Fort's - 2015 Camry We recently purchased a Camry from Fort's and it couldn't have been a better experience. We like the new Fast, Fair, Simple policy with no negotiatin We recently purchased a Camry from Fort's and it couldn't have been a better experience. We like the new Fast, Fair, Simple policy with no negotiating. Our salesperson, Shannon Hoffman was very knowledgeable and helpful throughout the process. The finance person was good to work with also and didn't try to sell us a bunch of add-ons. Free maintenance for 2 yrs/25,000 miles is a great deal as well. We bought another Camry there about 10 years ago and the experience was just okay or slightly negative. Things have greatly improved and we would highly recommend. More

Excellent Service/Price My husband and I drove 2 hours to buy a (used) car at Fort's and were by no means disappointed. The car looked exactly as it appeared online. Our sale My husband and I drove 2 hours to buy a (used) car at Fort's and were by no means disappointed. The car looked exactly as it appeared online. Our sales person (Neil) was outstanding, friendly, matter of fact and straight forward. No high pressure and so was the financing dept. Overall an excellent experience and would highly recommend. We are very pleased with our car, we researched for over a month and Fort's by far had the best price/deal we found. VERY happy! More

Had to get a key made. They cut it, synced it, did everything you have to do to it to make it work & got me in & out of there in no time. And for a lot less than everybody else wanted to charge me. everything you have to do to it to make it work & got me in & out of there in no time. And for a lot less than everybody else wanted to charge me. They were professional in every way. They did not try to charge me for anything else. They did not try to talk me into anything else. I was amazed & speechless & I am seldom at a loss for words. I could not recommend these guys any more or rate them any higher! In fact, I drove 100 miles & past two other central Illinois dealerships because their ratings were so high...now I know why! If you want to deal w/ people whose word is their bond, who understand outstanding customer service-then accept no substitute. IF my wife needs anything for her Toyota I will be sending her to Fort's. Thanks to each & every Fort's employee who made my long trip & stress to replace this key such a "stress-free" experience. And Happy 2013 to all of you! More

I have been to Fort's on numerous occasions. They are always friendly, efficient and informative as to the needs of my car. The service desk people are especially professional. always friendly, efficient and informative as to the needs of my car. The service desk people are especially professional. More