Fort's Toyota of Pekin

Honest, Top Notch Service There is no other place I will go for the service of my vehicles (also one is not even a Toyota). Treated like family and concerns/questions addresse There is no other place I will go for the service of my vehicles (also one is not even a Toyota). Treated like family and concerns/questions addressed quickly. Simply put when I went to buy a new Toyota there was no way I was going anywhere else. Knowing the TRD Pro 4runner is being serviced here it will be on the road for many many years to come. More

Fort's Toyota Dealership is probably one of the best in the nation. The customer service is great. I have dealt with many dealerships over the years, involving many brands of is probably one of the best in the nation. The customer service is great. I have dealt with many dealerships over the years, involving many brands of vehicles. Toyota's sell themselves because they are a good vehicle. That aside, a great dealership rounds out a great car buying experience. I've purchased 2 new and one used Toyota cars from Fort's. Each time, the staff worked with me answering my concerns and getting me the best deal. Kevin Carrington guided me to my last purchase even though I changed my mind a couple times. He didn't give up on me. Eric Randleman, the finance manager, was very pleasant and kept me informed about every finance and warranty option available. I was in very good hands with these two gentlemen. The service department is outstanding in every aspect. They service all my Toyota's. I have found that servicing at the dealership pays off in the long run. Fort's Toyota is the best. They make you feel like you're family! More

Aim to please I found the car buying experience to be very easy and hassle free. Kevin's as willing to do what ever it took to make me happy. He addressed any conce I found the car buying experience to be very easy and hassle free. Kevin's as willing to do what ever it took to make me happy. He addressed any concerns I had. Fort's aim to please. More

Wonderful salesman, great experience! This is the second time that I have bought a car from Fort's Toyota. The salesman that worked with me, Eric Kells, was wonderful. I went back on 3 s This is the second time that I have bought a car from Fort's Toyota. The salesman that worked with me, Eric Kells, was wonderful. I went back on 3 separate days and he was patient and test drove quite a few vehicles with me. The finance guy, Eric Randleman, was awful! He was rude and wasn't knowledgeable at all. He told me wrong information at least twice that I can remember and when I tried correcting him, he actually argued with me and the person who was with me. If I had the option to give him no stars, I would! Other than him, my experience was great! More

Great car buying experience. This is the second vehicle I have purchased from Fort Toyota. We came back due to the knowledgable, friendly staff that made the experience the secon This is the second vehicle I have purchased from Fort Toyota. We came back due to the knowledgable, friendly staff that made the experience the second time around as easy as the first. More

New Toyota RAV Scott was a very good salesperson and the dealership is top notch! This is the second new vehicle we have purchased from this dealership and I definit Scott was a very good salesperson and the dealership is top notch! This is the second new vehicle we have purchased from this dealership and I definitely will be back. More

New Buying experience Everyone was great. Eric Kells was open honest and through. I thought everyone was friendly and helpful. The facility was nice and clean and easy to g Everyone was great. Eric Kells was open honest and through. I thought everyone was friendly and helpful. The facility was nice and clean and easy to get to from my house. More

Just kidding that's not the real price Buyer Beware Found a vehicle on their website, drove 3 hours to the location to purchase the vehicle, got all of the paperwork ready to be signed and then the gene Found a vehicle on their website, drove 3 hours to the location to purchase the vehicle, got all of the paperwork ready to be signed and then the general manager said we can't sell the vehicle to you because it was mistakenly priced too cheap on the internet. Was then told actually the vehicle wasn't even ready to be sold and was missing a part. Even when we had a paper they had given us to assure us everything on it had been fixed. Again, someone made the mistake of posting it on the internet and now it isn't ready to be sold. Got back on the internet and mysteriously the price was increased to the new amount. Checked several times the remainder of the afternoon and into the evening and the vehicle remained on the website for sale..... thought it wasn't ready to be sold and there was a part missing?! Buyer beware! More

Honesty is important I bought my 2013 Tundra from Bob, the nicest salesman, (deceased) who knew his product well. I had all my service work done as scheduled, on time, wit I bought my 2013 Tundra from Bob, the nicest salesman, (deceased) who knew his product well. I had all my service work done as scheduled, on time, with Fort's. Didn't seem to be a problem. I thought all my work was being done. One time I was told my brakes had 50 percent and my tires that also. Since I had a trip coming up, in a few months, and pull a trailer, figured I'd have new brakes and tires done to be on the safe side. Time for my next oil change comes up. (For a month, I'd been slowly loosing air in my left rear tire and hubby would put air in). I took to Fort's for oil change, check and fix left rear tire and rotate tires. When I checked out, I asked if tire had been fixed. I was told by Chad nothing had been found wrong. I said it had been losing air for a month! I also questioned about the brakes and this time they were supposedly fine! So now I'm REALLY confused! $80. Some dollars. I just left. Did they DO anything? A week later, LEFT REAR tire is low of air again!!! My husband called, got service manager, Eric. Was told truck tires were rotated, he had on video and truck was up on rack. Husband said couldn't have been done. Eric then said there were 2 trucks just alike that day and he'd call us back. He called back and said we were correct, they weren't rotated because they knew we were going to be replacing tires soon! Unbelievable! I said, "but you charged me for it!" He said he thought it was an honest mistake. He agreed to send a check for the rotation cost, which they did....but not an apology at all, was included!!! NEVER WILL WE DO BUSINESS WITH THIS DISHONEST COMPANY AGAIN!!! How do I know they changed my oil all those times I took it there? Rotated the tires? Who knows? More