Fort's Toyota of Pekin

Forts in pekin always exceeds our expectations. The service crew is amazing. The receptionist at the front desk is so professional. Forts in pekin,Il blows away the Toyota dealership in Peoria,il service crew is amazing. The receptionist at the front desk is so professional. Forts in pekin,Il blows away the Toyota dealership in Peoria,il More

This review is specifically for the maintenance side of Fort’s Toyota, namely Eric Stahl. Originally I had a good experience at Fort’s Toyota in Pekin, but after today I’m extremely disappointed in thei Fort’s Toyota, namely Eric Stahl. Originally I had a good experience at Fort’s Toyota in Pekin, but after today I’m extremely disappointed in their service team. Yesterday I called schedule my break-in oil change for my new 21 Supra. I also asked that they replace the rear ride height sensor (the bracket was broken off completely) that was causing a chassis error message, and I also asked that they inspected a tire that had a slow leak. These notes were included in my appointment details. I was unable to get off work, so my husband took the car in for our scheduled time. An hour and a half passes, and there’s no update on anything. My husband asked what the status of the car was, and he’s told that the oil change is done and that the chassis error message is from the low tire. The car is launched out of the bay, and the tech driving it seemingly thinks it’s appropriate to drive a brand new $57k vehicle like he owns it. At this point, my husband (who is a VERY easy going, hard to upset person), is understandably not pleased by how the vehicle is treated, by the lengthiness of the appointment, and by then failing to inspect the broken bracket that I specifically told them was broken beforehand. With the car being on a lift, it would have taken all of two seconds to look and see broken plastic. He asked to speak to Eric to express his concerns, and is given a bunch of excuses. Eric claimed that they always advise these cars take about an hour due to needing to be plugged in an updated (thankfully my Supra isn’t tuned yet or this would both erase my tune and lock my ecu). They also absolutely do NOT have to be updated, it’s just standard practice at many dealerships. Regardless, neither of us were ever told an expected wait time at any point. Furthermore, when my husband pointed out that in an hour and a half they didn’t even check the ride height sensor, Eric expressed that “it would have been nice to know about beforehand”, despite me having explicitly told them what was broken. When the tech mashing the gas as they brought the car out was mentioned, Eric said he’d talk to him about it. No apology was offered, nor acknowledgment of the overall poor experience. This is unacceptable. The car went back inside and was being lifted, and when my husband asked if they had the replacement part/ride height sensor, they said no. So, he asked they lower it so he could leave. There was no reason to lift the car at that point, not when he had a picture of the broken parts, and they wouldn’t be able to fix it anyways. Eventually Eric brought the car out and walked directly past my husband who was waiting to see if the car was done, and if there was anything needed before he left. He waited for a while longer, and eventually asked if he could take the car. Eric called from his office that the keys where in it. Why didn’t he say anything early? Is this normal? I’m floored by how our first service at Fort’s Pekin went. We live in Springfield, and after this we will not continue to drive the car up to Pekin. With a high profile vehicle like a Supra, you’d think the least they could do would be treating a customer and vehicle with respect. After leaving a FB review, Eric is now fabricating a story about my husband ranting and cursing at everyone in maintenance and the waiting room. Not only is my husband not the type of person to do this, but I was on the phone with him nearly his whole visit so I can guarantee this is a bold face lie. Attempting to smear a customer to save face is absolutely appalling. More

I have been very pleased with the service department at Fort's for years. My only complaint about this visit is that it took 2 hours to get a new set of tired installed. I was told the balancing machine wa Fort's for years. My only complaint about this visit is that it took 2 hours to get a new set of tired installed. I was told the balancing machine was not working. It would have been nice to have been offered a vehicle to use to run errands. 2 hours is excessive for tires. Also, they forgot to give me the information needed for the tire rebate. More

Fort Toyota is a friendly place and a very good car dealership. I worked with Rich Hurley to buy my new 2021 Hylander Hybrid. He was very personable and knowledgeable about the car. He did an excellent dealership. I worked with Rich Hurley to buy my new 2021 Hylander Hybrid. He was very personable and knowledgeable about the car. He did an excellent job. More

Fast, dependable, and excellent service. Their website is easy to make appointments on and the staff is always friendly. Thank you for always keeping my care running well. easy to make appointments on and the staff is always friendly. Thank you for always keeping my care running well. More

They were my 3rd stop and took care of what I needed without a hassle. Some staff are friendly but straight forward. I would recommend them ans shop again with them! without a hassle. Some staff are friendly but straight forward. I would recommend them ans shop again with them! More

I am very pleased with the service I received on my Rav4. The entire staff was very prompt, helpful and kind. Great job and thank U! The entire staff was very prompt, helpful and kind. Great job and thank U! More

My experience is always good, my only complaint is that I asked for a parking light to be changed. I noticed that it wasn't done until after I left. asked for a parking light to be changed. I noticed that it wasn't done until after I left. More

The service call was for the replacement of a faulty stereo system that was still under warranty. the replacement took. far less time than expected and the replacement worked fine stereo system that was still under warranty. the replacement took. far less time than expected and the replacement worked fine More